Axon-posted 3 months ago
$52,500 - $84,000/Yr
Full-time • Mid Level
Seattle, WA
1,001-5,000 employees
Fabricated Metal Product Manufacturing

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. As a Customer Success Manager (CSM) at Axon, you will be the primary post-sales contact for our small-market customers, ensuring they maximize the value of their investment. The ideal candidate is a tech-savvy, customer-focused professional who can partner with clients to enhance their workflows using Axon's products.

  • Serve as the primary point of contact for a diverse portfolio of customers, providing day-to-day support and strategic guidance.
  • Lead training webinars and customer calls, ensuring clients are well-equipped to leverage Axon's solutions.
  • Develop a deep understanding of Axon's product ecosystem and guide customers through seamless implementation.
  • Share industry best practices to proactively address customer needs and drive product adoption.
  • Collaborate with Axon's Support team and other cross-functional teams to manage and resolve customer escalations.
  • Bachelor's degree or equivalent professional experience.
  • 3+ years in a customer-facing role, preferably in SaaS, technology, or a related field.
  • Proven track record of building and maintaining strong customer relationships.
  • Self-motivated, team-oriented, and customer-obsessed, with a drive to exceed expectations.
  • Exceptional communication skills-both verbal and written-along with strong organizational and presentation abilities.
  • Proven capacity to efficiently manage heavy caseloads in a fast-paced environment while maintaining attention to detail.
  • Competitive salary and 401(k) with employer match
  • Discretionary paid time off to support work-life balance
  • Paid parental leave for all employees
  • Comprehensive medical, dental, and vision plans
  • Wellness programs, including fitness initiatives and mental health support
  • Ongoing learning & development opportunities
  • A dynamic, collaborative work environment-plus, snacks in the office!
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