Inside Customer Service Representative

Flow Control Group-posted 3 months ago
Frederick, MD
1,001-5,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Accuflow was founded in 2001 to support the sourcing needs of mid-Atlantic biopharmaceutical manufacturing. By establishing distribution agreements directly with manufacturers, we are able to offer competitive pricing along with unmatched customer service. Our range of products and equipment is limitless. Timely delivery and customer service are beyond comparison. Our warehousing capabilities offer our customers the option of off-site stocking, and same day delivery in the Metro Baltimore-Washington DC area. From tubing and custom technology to clean room supplies and shelving, Accuflow Systems takes care of the acquisition work and documentation requirements, so you can focus on process development, validation or production.

  • Maintain and cultivate positive customer relationships
  • Handle all inquiries/contacts in a professional manner
  • Provide price and availability on any standard or specialty items directly to customers
  • Work directly with manufacturers to schedule and expedite purchase orders
  • Maintain stock material and replenish parts when necessary
  • Work directly with sales representatives to resolve issues or complaints from customers
  • Take and solicit orders from customers over the phone and via e-mail
  • Process orders via order entry system, from stock or by directly sourcing from suppliers
  • Expedite orders and maintain contact with customers and suppliers
  • Resolve any order problems related to delivery or paperwork issues directly with customers and suppliers
  • Follow up on orders to assure critical deliveries
  • Work in concert with the outside sales team; funnel leads/opportunities to the sales team
  • Resolve product issues or determine product needs over the phone or via e-mail
  • Follow all safety procedures, guidelines, and SOPs
  • High school diploma, GED, or equivalent reading and writing skills
  • Two to three years’ experience in materials management or equivalent education/experience
  • Driver’s license
  • Good judgment about people; customer service oriented; ability to deal with vendors
  • Able to utilize PC and office application software
  • Knowledge of automated shipping and inventory systems
  • Medical, Dental and Vision insurance
  • Competitive 401(k) matching program
  • Career growth opportunities
  • Employee referral program
  • Paid time off and holidays
  • Parental leave
  • Training through FCG University learning and training platform
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Customer Service Representative Resume Examples
•
Customer Service Representative Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service