Inside Counter Sales

Builders FirstSource-posted 4 months ago

Soldotna, AK

Wood Product Manufacturing

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Spenard Builders Supply is Alaska's choice for building materials and home improvements. Statewide, we service the needs of a variety of customers including residential and commercial builders, specialty contractors, government and other institutions, and especially do-it-yourselfers. Today, Spenard Builders Supply is owned by Builders FirstSource, the largest supplier of building products, prefabricated components, and value-added services to the residential construction market in the U.S. We provide customers an integrated homebuilding solution, offering manufacturing, supply, delivery and installation for a full range of structural and related building products. The position provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

Provides customer service primarily to retail customers, via walk-in, telephone or email.
Assists with customer inquiries on product selection, pricing, availability, refunds/exchanges.
Actively engages in selling company products/services and related items.
Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
Enters orders into system and schedules delivery of products.
Plans and paces own work efficiency to meet productivity goals.
Participates in coordinating and conducting customer workshops.
Handles and resolves simple customer complaints and forwards complex issues to senior staff.
Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
Understands and observes all safety procedures and practices.

High school diploma or General Education Degree (GED).
Six (6) months sales-related experience or equivalent combination of education and experience.
Knowledge of company products, competitor's products and company standards.
Knowledge of company product pricing, discount and estimating formulas and guidelines.
Good verbal and written communication skills.
Demonstrates strong detail orientation skills.
Strong customer service skills.
Knowledge of basic sales techniques and the ability to influence and persuade.
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program.
Knowledge of and ability to use motorized and non-motorized material handling equipment.

Competitive, affordable benefits designed to make life better for you and the people you love.

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