Inside Counter Sales

Builders FirstSource • Soldotna, AK

184d

About The Position

Spenard Builders Supply is Alaska's choice for building materials and home improvements. Statewide, we service the needs of a variety of customers including residential and commercial builders, specialty contractors, government and other institutions, and especially do-it-yourselfers. Today, Spenard Builders Supply is owned by Builders FirstSource, the largest supplier of building products, prefabricated components, and value-added services to the residential construction market in the U.S. We provide customers an integrated homebuilding solution, offering manufacturing, supply, delivery and installation for a full range of structural and related building products. The position provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

Requirements

• High school diploma or General Education Degree (GED).
• Six (6) months sales-related experience or equivalent combination of education and experience.
• Knowledge of company products, competitor's products and company standards.
• Knowledge of company product pricing, discount and estimating formulas and guidelines.
• Good verbal and written communication skills.
• Demonstrates strong detail orientation skills.
• Strong customer service skills.
• Knowledge of basic sales techniques and the ability to influence and persuade.
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program.
• Knowledge of and ability to use motorized and non-motorized material handling equipment.

Responsibilities

• Provides customer service primarily to retail customers, via walk-in, telephone or email.
• Assists with customer inquiries on product selection, pricing, availability, refunds/exchanges.
• Actively engages in selling company products/services and related items.
• Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency to meet productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards complex issues to senior staff.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices.

Benefits

• Competitive, affordable benefits designed to make life better for you and the people you love.

What This Job Offers

• Industry: Wood Product Manufacturing
• Education Level: High school or GED