Inside Client Service Representative

Interpath Laboratory • Pendleton, OR

169d

About The Position

As a valued member of our Interpath team, we invite you to consider this exciting opportunity to further contribute to our mission of client satisfaction and retention. We are looking for an Inside Client Service Representative to provide exceptional service to our clients and patients within our laboratory environment. This role focuses on assisting with laboratory test orders, results, test information, and problem resolution, all within a supportive telephone service center setting. Pay: Based on experience Schedule: Monday - Friday, 8:00 AM - 5:00 PM Location: In-person; 2460 SW Perkins Ave.

Requirements

• High school diploma or equivalent; some college is preferred.
• At least 6 months of experience in a laboratory specimen processing department.
• Strong analytical and communication skills.
• Excellent customer service abilities.
• High-level computer skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Knowledge of medical terminology is a plus.

Responsibilities

• Monitor and research reasons for missing results.
• Assist with coordination of Health Fairs.
• Accession drug screens and report results.
• Log and communicate will-call pickup requests from clients to Interpath courier staff.
• Utilize computer skills, fax server, fax machine, copy machine, and printers for various tasks.
• Understand and adhere to HIPAA policies, procedures, and regulations to assure patient confidentiality.
• Participate in departmental quality assurance monitors.
• Follow all established I.Q. protocols.
• Perform other work-related duties as assigned.
• Function as a skilled resource to clients and laboratory staff regarding test guidelines and procedures.
• Investigate and accurately resolve problems for clients and laboratory staff.
• Proactively identify, research, and analyze root causes and trends affecting clients and/or patients; assist in creating solutions.
• Report critical value results, communicable diseases, and other verbal, faxed, or mailed results as required.
• Understand and follow Medicare medical necessity requirements and Advance Beneficiary Notices (ABNs).
• Enter and modify orders in laboratory information system software, including new, existing, and standing orders as well as added tests and test cancels.
• Document and collect data through Client Relationship Management (CRM) software.
• Accurately quote test pricing to Interpath clients, patients, and laboratory staff.
• Interact with reference laboratories for data entry and problem resolution.
• Attend work regularly and on time.

Benefits

• Medical, Dental, Vision with In-Network & Custom Network discounts.
• 401(K) with discretionary employer match.
• Paid Time Off.
• Free clinical diagnostic laboratory testing performed in house.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED