Inside Client Service Representative

Interpath Laboratory•Pendleton, OR

About The Position

We are looking for an Inside Client Service Representative to provide exceptional service to our clients and patients within our laboratory environment. This role focuses on assisting with laboratory test orders, results, test information, and problem resolution, all within a supportive telephone service center setting. Schedule: Monday - Friday, 9:00 AM - 6:00 PM Benefits: Medical, Dental, Vision with In-Network & Custom Network discounts 401(K) with discretionary employer match Paid Time Off Free clinical diagnostic laboratory testing performed in house About Us: Interpath Laboratory, Inc. is a family owned & operated, clinical and anatomic pathology laboratory with over 90 locations in Oregon, Washington, and Idaho. We are the Northwest’s leading innovative laboratory dedicated to providing rapid, reliable, and economical laboratory testing services. With over 50 years of growth and prosperity, we are the region’s largest independent laboratory. We emphasize the vital importance of a vibrant work culture and environment where building relationships, teamwork, and positive attitudes are highly valued! From a comprehensive benefits package to an ever-evolving learning and development program which fosters career growth, we truly value our employees and are very proud of the work family we have built since 1967. We are excited to share with you a short video that shows why the Interpath family is so special. Please click here: https://youtu.be/iMaXUt6s9rg

Requirements

High School Diploma or equivalent; Some college is preferred
Previous laboratory processing experience (preferred, but not required)
Strong analytical and communication skills
Excellent customer service abilities
High-level computer skills
Ability to work in a fast-paced environment and manage multiple tasks

Nice To Haves

Strong preference for candidates with a consistent employment history and minimal career gaps
Knowledge of medical terminology is a plus

Responsibilities

Monitor and research reasons for missing results.
Assist with coordination of Health Fairs.
Accession drug screens and report results.
Log and communicate will-call pickup requests from clients to Interpath courier staff.
Computer skills, use of fax server, fax machine, copy machine and printers, filing.
Understand and adhere to HIPAA policies, procedures and regulations to assure patient confidentiality.
Participate in departmental quality assurance monitors.
Follow all established I.Q. protocols
Perform other work-related duties as assigned.
Significant understanding of phlebotomy, specimen processing, testing and courier routes, as well as general understanding of other departments and how they interact with Inside Client Services is necessary.
Function as a skilled resource to clients and laboratory staff regarding test guidelines and procedures.
Investigate and accurately resolve problems for clients and laboratory staff.
Proactively identify, research and analyze root causes and trends affecting clients and/or patients; assist in creating solutions.
Report critical value results, communicable diseases and other verbal, faxed or mailed results as required.
Understand and follow Medicare medical necessity requirements and Advance Beneficiary Notices (ABNs).
Enter and modify orders in laboratory information system software, including new, existing and standing orders as well as added tests and test cancels.
Document and collect data through Client Relationship Management (CRM) software
Accurately quote test pricing to Interpath clients, patients and laboratory staff.
Interact with reference laboratories for data entry and problem resolution.
Attends work regularly and on time.