Inside Claim Representative, Property Resolution

Travelers • Oakville, CA

391d • Remote

About The Position

As a Property Claim Representative at Travelers, you will play a crucial role in the claims process, providing assurance to customers during challenging times. This position involves evaluating and resolving personal and business property claims, ensuring timely and accurate resolutions while maintaining compliance with regulations. You will utilize your interpersonal and analytical skills to manage claims effectively, especially during catastrophic events, and contribute to the overall customer experience.

Requirements

• High School Diploma or GED.
• One year of insurance-related experience and/or successful completion of Travelers Outside Claim Representative training program.
• Strong investigative, analytical, and negotiation skills.
• Excellent interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage time effectively.
• Post-secondary degree/diploma/certificate or professional insurance designation such as CIP.
• Two years of claim handling experience.

Nice To Haves

• Customer service experience.

Responsibilities

• Provide quality claim handling throughout the claim life cycle while maintaining compliance with internal and external standards.
• Resolve previously closed 1st party PI and BI Property claims of varying severity and complexity.
• Address inquiries from customers, contractors, brokers, or other participants regarding open or closed Property claims.
• Participate in the Catastrophe Response Program as part of the Field Response Team in Canada.
• Complete virtual inspections of losses, including accurate damage assessments, photographs, and written estimates.
• Handle claims and functional work involving multiple lines of business beyond property.
• Acquire and maintain relevant Insurance License(s) to comply with provincial and Travelers requirements.
• Perform other duties as assigned.

Benefits

• Health Insurance from the first day of employment for employees and eligible family members.
• Core contribution of 3% of total eligible earnings to the Deferred Profit Sharing Plan (DPSP).
• Dollar-for-dollar match on savings plan contributions up to 5% of base pay.
• Minimum of 20 days Paid Time Off (PTO) annually, with the option to purchase additional days for a total of up to 36 PTO days per year.
• Twelve paid company holidays.
• Wellness program with tools and resources for achieving wellness goals.
• Access to professional counseling services through the Life Balance program.
• Volunteer encouragement with Matching Gift and Volunteer Rewards program.
• Hybrid work arrangement allowing a mix of home and office work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED