Fun Express Inside Account Representative

Oriental Trading Company•Omaha, NE

10d•Onsite

About The Position

As our Fun Express Inside Account Representative, you will be responsible for making outbound calls to existing and potential Fun Express customers in a professional manner to increase the revenue and profitability of Fun Express while maintaining a high level of customer satisfaction. Detailed Description Principal Duties and Responsibilities Essential Functions Manages accounts (typically accounts/customer up to $10,000 in annual revenue/managing a customer base of over $10MM in annual sales) Continually analyzes market and sales data to implement appropriate sales strategies to expand business with those customers Develops and implements customer sales programs to maximize sales and profitability Creates client specific sales strategies that will be presented to existing and prospective customers through outbound calls Assists Management team, as needed to maximize revenue Provides key reporting on monthly basis to include but not limited to; Revenue Forecasts, Account Reviews and Activity Reports Assists customers in the resolution of problems, educates them on programs and products, and ensures customer satisfaction Conducts follow-up after trade shows for all customer and new prospect needs, including, but not limited to, sample mailings, follow-up letters and phone calls to close sales from programs, products and relationships that were presented and/or generated at each trade show Develops and maintains knowledge of competition, pricing, strategies, handling of customer needs and problem resolution Develop and maintain knowledge of competition’s primary products and markets to analyze impacts on Fun Express’ business in competitive markets Ensures that individual orders are correctly filled to the customer’s satisfaction by making product recommendations based on customer’s needs or restraints and following through to order execution M Maintains regular and predictable attendance Abides by all policies and procedures of Fun Express and Oriental Trading Company Must be able to attend face to face meetings on short or little advance notice Work requires in-person collaboration among colleagues and contractors Marginal Functions Performs other related duties and projects as assigned

Requirements

Ability to communicate effectively both verbally and in written form
Ability to operate a PC and various software programs with knowledge of windows applications including but not limited to Word and Excel
Strong organizational skills
Ability to handle customers in a professional and courteous manner
Ability to travel on very rare occasion
Ability to perform job in a safe manner
Requires 6-12 months outbound telephone experience

Nice To Haves

Associate's Degree in Business, Marketing or related field or equivalent education and experience preferred
Prefer a minimum of 12 months sales experience
Intermediate level knowledge of Microsoft Office

Responsibilities

Manages accounts (typically accounts/customer up to $10,000 in annual revenue/managing a customer base of over $10MM in annual sales)
Continually analyzes market and sales data to implement appropriate sales strategies to expand business with those customers
Develops and implements customer sales programs to maximize sales and profitability
Creates client specific sales strategies that will be presented to existing and prospective customers through outbound calls
Assists Management team, as needed to maximize revenue
Provides key reporting on monthly basis to include but not limited to; Revenue Forecasts, Account Reviews and Activity Reports
Assists customers in the resolution of problems, educates them on programs and products, and ensures customer satisfaction
Conducts follow-up after trade shows for all customer and new prospect needs, including, but not limited to, sample mailings, follow-up letters and phone calls to close sales from programs, products and relationships that were presented and/or generated at each trade show
Develops and maintains knowledge of competition, pricing, strategies, handling of customer needs and problem resolution
Develop and maintain knowledge of competition’s primary products and markets to analyze impacts on Fun Express’ business in competitive markets
Ensures that individual orders are correctly filled to the customer’s satisfaction by making product recommendations based on customer’s needs or restraints and following through to order execution
Maintains regular and predictable attendance
Abides by all policies and procedures of Fun Express and Oriental Trading Company
Must be able to attend face to face meetings on short or little advance notice
Work requires in-person collaboration among colleagues and contractors
Performs other related duties and projects as assigned