Inside Account Management Representative

Healthcare Linen Services Group • Batavia, IL

6d

About The Position

PURPOSE:
The Inside Customer Service Representative is responsible for managing communication between laundry operations and customers by providing proactive and professional customer service.

JOB SUMMARY: Primarily responsible for ensuring that the company goals and objectives are met in a timely and accurate manner.

Requirements

• Be able to read and write English
• Must be able to accurately perform simple mathematics
• Understand and observe all safety guidelines and recommendations
• Must be able to communicate with customers and employees effectively and professionally
• Excellent interpersonal, negotiation, and conflict resolution skills
• Strong analytical and problem-solving skills
• Able to complete duties accurately
• Excellent organizational skills and attention to detail
• Ability to multi-task and prioritize tasks in a fast-paced environment
• Must be proficient in Excel, Google. Power Point and MS Word
• Ability to act with integrity, professionalism, and confidentiality
• Be able to follow directions given by managers
• Possess and maintain a positive well-balanced attitude
• Must have reliable transportation and the ability to drive to customers as needed

Responsibilities

• Complete weekly and monthly data reports and present those to the team using our internal software system
• Manage Google Docs and other data driven information
• Participate and Execute Quarterly Business Reviews with customers
• Monthly CSM ride along to visit customers
• Resolve customer concerns by clarifying complaints and addressing or resolving them internally thru follow up
• Manage a customer clinic base which includes monthly onsite visits
• Training customers to ensure proper use of our software systems
• Manage all aspects of day to day operations of our internal software system including ordering, inventory, and updates
• Participate in customer installs and preparation as needed
• Manage our internal and external scrub program
• Responsible for communication to our internal team and customers
• Perform any other duties as supervisor/manager sees fit

Benefits

• Comprehensive Medical Plan with Prescription Coverage
• Dental Plan
• Vision Plan
• Life Insurance
• 401K Program with Company Match
• Paid Holidays
• Paid Time Off
• Company Training Program
• Tuition Reimbursement Program
• Utilize Latest Technologies and Linen Methodologies
• Casual Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed