INR Customer Care Representative (8AM - 4:30PM EST)
About The Position
INR Customer Care Representative (Pleasanton, CA) As an INR (International Normalized Ratio) Customer Care Representative, you'll play a key role in the Remote INR Testing Program by guiding patients through test result reporting, troubleshooting devices, and ensuring seamless communication with physicians, all while helping patients stay on track with their testing and health goals. (You must be able to work 8AM - 4:30PM EST) This role requires working Monday-Friday between 8:00am-5:00pm EST (preferred shift will be considered, but not guaranteed, as staffing is determined by business needs). We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is an office role. We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Requirements
- You've acquired 1+ years of experience in customer service' experience in a call center is preferred.
- Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.
- You have a High School Diploma or General Education Development (GED).
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You are a reliable and excellent communicator with a keen attention to detail, a collaborative mindset, and the ability to excel in dynamic, fast-paced environments. You consistently demonstrate patience and empathy in every support interaction, ensuring a positive and seamless experience for all.
- US work authorization is a precondition of employment.
- For this position, you must reside in or within commuting distance to Pleasanton, CA.
Responsibilities
- Handle inbound calls from patients to report and accurately document their INR test results in patient accounts.
- Assist patients with ordering necessary testing supplies to ensure timely care.
- Provide troubleshooting support for patient testing meters, resolving issues efficiently.
- Make outbound calls to notify physicians' offices of any out-of-range test results, ensuring effective communication.
Benefits
- Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
