INR Customer Care Representative (8AM - 5PM PST)

Koninklijke Philips N.V•Pleasanton, CA

13d•$19 - $31•Onsite

About The Position

As an INR (International Normalized Ratio) Customer Care Representative, you'll play a key role in the Remote INR Testing Program by guiding patients through test result reporting, troubleshooting devices, and ensuring seamlessmunication with physicians, all while helping patients stay on track with their testing and health goals. (You must be able to work 8AM - 5:00PM PST) This role requires working Monday-Friday between 8:00am-5:00pm PST (preferred shift will be considered, but not guaranteed, as staffing is determined by business needs). We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in thepany's facilities. Field roles are most effectively done outside of thepany's main facilities, generally at the customers' or suppliers' locations. This is an office role. We are a health technologypany. We built our entirepany around the belief that every human matters, and we won't stop until everybody everyw has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Requirements

You've acquired 1+ years of experience in customer service' experience in a call center is preferred.
Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellentputer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.
You have a High School Diploma or General Education Development (GED).
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without amodation for this position.
You are a reliable and excellentmunicator with a keen attention to detail, a collaborative mindset, and the ability to excel in dynamic, fast-paced environments. You consistently demonstrate patience and empathy in every support interaction, ensuring a positive and seamless experience for all.
US work authorization is a precondition of employment. Thepany will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
For this position, you must reside in or withinmuting distance to Pleasanton, CA.

Responsibilities

Handle inbound calls from patients to report and accurately document their INR test results in patient accounts.
Assist patients with ordering necessary testing supplies to ensure timely care.
Provide troubleshooting support for patient testing meters, resolving issues efficiently.
Make outbound calls to notify physicians' offices of any out-of-range test results, ensuring effectivemunication.