Innovation Manager

Plug And Play Tech Center • New York, NY

78d

About The Position

We are seeking an Innovation Manager to own, manage, and grow a portfolio of corporate accounts and limited partners. You will serve as the lead strategic advisor for your partners, helping define innovation strategies, facilitating startup collaboration, and ensuring long-term satisfaction and retention. This role blends strategy consulting, client relationship management, and program delivery at the intersection of enterprise innovation and the startup ecosystem.

Requirements

• 2+ years of experience in consulting, innovation, account management, or customer success, specifically with enterprise clients.
• Proficiency in managing retention metrics and conducting executive business reviews.
• Strong interpersonal, organizational, time-management, and prioritization skills.
• Self-motivated, analytical, ambitious, entrepreneurial, and highly curious about emerging technologies.
• Ability to multitask effectively in a dynamic and fast-growing environment.
• Solid understanding of corporate innovation, emerging technology trends, and startup ecosystems.
• Excellent facilitation, presentation, and communication skills, with comfort engaging senior executives.
• Strong analytical and problem-solving abilities, capable of translating insights into action.
• An entrepreneurial mindset with a focus on efficient execution.

Nice To Haves

• Even if you don't meet every requirement, we encourage you to apply. We are looking for individuals who are driven, curious, and eager to learn.

Responsibilities

• Own, manage, and grow the enterprise ecosystem, serving as their primary relationship manager.
• Build trust and long-term engagement by proactively managing accounts through regular meetings, stakeholder mapping, and executive engagement.
• Lead executive business reviews, delivering tailored content, substantive value, and actionable outcomes.
• Own key retention metrics (e.g., GDR, NDR), proactively identify churn risks, and partner with internal teams to mitigate them.
• Identify cross-sell opportunities and collaborate with the Sales team to expand engagement and revenue.
• Conduct discovery sessions with partners to assess strategic goals, innovation priorities, and business challenges.
• Define and implement innovation strategies through consulting activities such as strategy and ideation workshops.
• Advise on market trends, technology shifts, and startup ecosystems relevant to partner business needs.
• Design and deliver tailored advisory sessions with curated startup introductions and actionable recommendations.
• Capture and communicate key findings through post-session reports, presentations, and executive communications.
• Share partner insights with Ventures and Programs to shape Plug and Play's roadmap and offerings.
• Collaborate with Ventures, Program, and Operations teams to identify relevant startups, emerging technologies, and industry trends.
• Facilitate and moderate partner-facing sessions, ensuring high-quality engagement and outcomes.
• Represent Plug and Play at industry events, conferences, and showcases to strengthen relationships and brand presence.

Benefits

• The opportunity to work at the forefront of global innovation with top corporations and startups.
• A fast-paced, international environment with career growth opportunities.
• Access to Plug and Play's worldwide network of entrepreneurs, investors, and corporate leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree