Innovation & Implementation Manager

City of New York • New York City, NY

1d

About The Position

Reporting to the Director of Strategic Planning Operations, the Innovation & Implementation Manager will be responsible for driving organizational improvement efforts by identifying opportunities for innovation, developing implementation frameworks, and overseeing projects that streamline operations, enhance efficiency, and support delivery of the agency’s Strategic Plan. This role will act as a bridge between high-level strategic goals and on-the-ground execution, ensuring that initiatives are delivered on time, within scope, and with measurable impact. The Innovation & Implementation Manager will coordinate across departments, manage cross-functional teams, and embed best practices in project management and change management to ensure successful outcomes. This role is ideal for a results-oriented professional who thrives on building systems, implementing solutions, and guiding organizations through change while maintaining accountability and transparency.

Requirements

• Business process analysis and documentation techniques, including SOPs and workflows.
• Principles of innovative problem-solving methods and approaches (i.e. design thinking, user-centered design principles, etc.) to strategically improve agency impact.
• design thinking, service design, and user-centered design
• Knowledge of process mapping, workflow optimization, and performance measurement methodologies.
• Understanding of strategic planning frameworks and how to translate them into actionable implementation steps.
• Awareness of emerging trends in digital transformation, automation, and service delivery that can enhance organizational capacity.
• Project management and delivery skills to lead cross-functional initiatives from design through implementation.
• Strong facilitation and consensus-building skills to engage with diverse teams and perspectives.
• Strong analytical and problem-solving skills to assess operational challenges and design effective solutions.
• Problem-solving skills to identify outdated or inefficient practices and propose innovative solutions.
• Proficiency with project management tools and platforms and familiarity with process documentation software.
• Strong project management skills, with the ability to balance multiple reporting cycles and deliverables.
• Excellent written and verbal communication skills, with the ability to translate technical or complex initiatives into clear, actionable guidance.
• Ability to lead end-to-end project implementation, from concept design through adoption and evaluation.
• Ability to align project outcomes with broader strategic goals and measure success against defined metrics.
• Ability to adapt to shifting priorities, external changes, and internal organizational needs.
• Ability to think strategically while maintaining focus on implementation and results.
• Ability to inspire and motivate staff, creating a culture of innovation and accountability.
• Ability to balance attention to detail with a focus on agency-wide impact and long-term improvement.

Nice To Haves

• Demonstrated success leading cross-departmental projects or teams in a complex organization.
• Proven ability to lead and supervise cross-functional teams in process improvement or service design projects, ensuring staff adoption of new workflows, documentation standards, and innovative solutions that align operations with organizational priorities.
• Proven ability to brief senior leadership and external stakeholders, tailoring messaging to diverse audiences.
• Flexibility and adaptability to consider new approaches and adopt emerging tools.
• Collaborative and inclusive work style, emphasizing partnership, learning, and shared success.

Responsibilities

• Driving organizational improvement efforts by identifying opportunities for innovation
• Developing implementation frameworks
• Overseeing projects that streamline operations, enhance efficiency, and support delivery of the agency’s Strategic Plan
• Acting as a bridge between high-level strategic goals and on-the-ground execution
• Ensuring that initiatives are delivered on time, within scope, and with measurable impact
• Coordinating across departments
• Managing cross-functional teams
• Embedding best practices in project management and change management to ensure successful outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees