Innovation Division Manager

AGTEGRA COOPERATIVE•Aberdeen, SD

About The Position

The Innovation Division Manager provides operational leadership and hands‑on support across multiple shop locations to ensure safe, efficient, and profitable innovation, precision ag, and retail operations. This role is responsible for driving equipment uptime, parts and service profitability, inventory control, customer satisfaction, regulatory compliance, and technician performance through consistent standards, data‑driven oversight, and on‑site engagement.

Requirements

Minimum Five (5) years of related experience; or combination of education and experience.
Must be eligible to work in the United States without visa sponsorship.
English Proficiency.
Must be 18 years or older.
Valid Driver's License.
Strong working knowledge of fleet maintenance, shop operations, and retail parts/service environments.
Proven ability to manage inventory, control costs, and improve operational profitability.
Strong leadership, communication, and coaching skills.
Knowledge of Precision Planting and AG equipment.
Ability to travel regularly to multiple locations.

Nice To Haves

Bachelor’s Degree or equivalent from two-year college or technical school preferred but not required.
Experience with RTA or similar fleet maintenance management systems preferred.

Responsibilities

Provide support to each Innovation Center location through onsite visits, conference calls/webinars, and weekly training.
Drive safety and align all Innovation Center locations to best practices by completing safety audits of individual work areas and entire shops while onsite.
Support and enforce Parts/Vendor programs at each location using approved vendors and suppliers established by the VP, Fleet, ensuring price protection, goodwill support, and warranty recovery.
Drive retail site profitability by supporting location leadership in achieving revenue, margin, and expense control targets for parts and service operations.
Support and drive parts turnover optimization by:
Maintaining appropriate stocking levels based on usage, seasonality, and vendor lead times.
Reducing obsolete, slow‑moving, and excess inventory through transfers, returns, or disposition strategies.
Reviewing inventory turns and aging reports with site leadership to improve cash flow and reduce carrying costs.
Maintain less than a $250.00 monthly loss on parts inventory at each location and conduct spot checks to ensure inventory accuracy and control.
Support customer satisfaction by reinforcing consistent service standards, communication, and turnaround times across all retail locations.
Address customer concerns or escalations related to parts and service as needed.
Promote a customer‑first culture focused on uptime, reliability, and value.
Support preventative maintenance (PM) scheduling by utilizing BI PM Due reports and RTA to ensure accurate monthly schedules and minimize downtime.
Ensure maintenance schedules are posted electronically and updated daily to confirm PM completion.
Utilize RTA and Mechanic Workstation to maintain a mechanic performance scorecard, maximizing technician efficiency and in‑house repair capabilities.
Develop internal time‑of‑repair guides within RTA to measure allotted versus actual repair times (Aligned to AG Equipment.).
Maintain Service KPI’s on Technicians to no more than 20% Indirect time in RTA (CMMS) and 10% discrepancy from ADP time vs RTA Time (CMMS)
Inspect RTA mechanical repair entries for accuracy and completeness.
Collaborate with Parts and Service teams to increase internal and external retail capture rates and retain service work that can be completed in‑house.
Maintain track training and certification records within RTA to ensure compliance and qualification standards are met.
Spot check equipment for maintenance compliance while onsite to reduce exposure and improve customer relations.
Utilize reporting tools (RTA, BI, inventory metrics) to monitor performance trends, identify gaps, and implement corrective actions across locations.
Coach and motivate team members to meet performance standards through coaching, feedback, goal setting, communicating and maintaining fair and consistent application of policies and practices.
Provide leadership in managing team performance, including setting measurable goals, tracking metrics, and holding employees accountable.
Adheres to all safety regulations, requirements, policies and procedures, including OSHA regulations, the vehicle policy and fleet safety program and DOT regulations.
Other duties as assigned.