Innovation Channel Team Lead

Parts Town•Addison, IL

About The Position

Innovative Channel Team Lead See What We’re All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks Parts Town Pride – check out our Virtual Tour and Culture! Quarterly profit-sharing bonus Team member appreciation events and recognition programs Volunteer opportunities Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses. All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. F C Perks Bi- w eekly t ravel stipend Safety s hoes reimbursement program Holiday pay and opportunities for overtime Referral b onus p rogram We offer forklift training programs Free food! We offer free snacks and drinks to show our appreciation to our team members The Job at a Glance As the Innovative Channels Team Lead, (internally known as Team Lead, Order Slingers) you will help with new-hire training, problem-solving, and operational oversight to our larger and more automated FC . By taking on the team lead role, you’ll get a greater level of responsibility and further your career development.

Requirements

You are in good standing and not on a disciplinary action
You’re a top performer in your current role , previous Outbound pick/pack experience is a plus !
You d emonstrate a passion for leadership and career growth
You have excellent attendance with minimal or no call-in’s
You are available to work a 6 :00 am– 3 :00 pm shift , and are willing to work Overtime as needed and some Saturday shifts
You are able to move around for long periods of time and lift 40 lbs. unassisted
You’re an all-star communicator and are fluent in English (both written and verbal)

Responsibilities

Provide training to team members on picking, packing, and shipping processes, utilizing Korber 1, E xcel tools, and vendor portal with an emphasis on quality
Support order entry processing by accurately entering and managing orders through Datasphere tools, SAP, and vendor portal
Collaborate with internal teams and senior leadership to plan shipping windows and establish MP% floor for weekly order fulfillment
Oversee daily operations by monitoring workflow and proactively communicating priority tasks with team members and management
Promote and communicate safety, quality, housekeeping, and productivity expectations to maintain a safe and efficient work environment
Support daily operations by researching transactional discrepancies and guiding team toward efficient solutions
Communicate with external vendors to coordinate services and resolve issues to ensure smooth operations
Maintain and regularly update customer information in SAP to ensure data accuracy
Investigate vendor shortage claims using Korber 1 and submit dispute requests through the vendor portal to ensure resolution
Research vendor chargebacks and submit disputes along with necessary supporting documentation
Update and manage data in Excel tools, ensuring accuracy and reliability of information outputs

Benefits

Quarterly profit-sharing bonus
Team member appreciation events and recognition programs
Volunteer opportunities
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered
Bi- w eekly t ravel stipend
Safety s hoes reimbursement program
Holiday pay and opportunities for overtime
Referral b onus p rogram
We offer forklift training programs
Free food!
We offer free snacks and drinks to show our appreciation to our team members