Innkeeper - The Willows Inn

Soho House & Co. • Palm Springs, CA

128d • $20 - $20

About The Position

At Soho House, the Innkeeper oversees all aspects of the running and maintaining of the Inn. A successful Innkeeper is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast-paced environments.

Requirements

• At least 2 years of similar role or customer service/facing role.
• Ability to multi-task, answer high-volume phone lines, and respond to inquiries professionally.
• Quick learner or experience with OpenTable, Google Sheets, and/or ThinkReservations.
• Problem-solving skills and ability to resolve conflicts.
• Detail-oriented, articulate, and able to multi-task in a high-volume environment.
• Strong communication skills and ability to follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends, and holidays as needed.

Responsibilities

• Providing great guest experience in person or on the phone.
• Coordinating with housekeeping regarding the daily check in/out sheet.
• Communicating immediately as guests check out and which guests have requested late check out/early check in.
• Completing Room Inspections based on the daily checklist behind housekeeping to ensure rooms are ready for check in.
• Answering the telephone with a professional greeting.
• Processing reservations/answering questions to the best of your knowledge/assisting guests as needed.
• Answering incoming emails in a timely manner and effectively directing email inquiries to the correct team, department and management.
• Checking in/out guests in a professional and confidential manner with the guest's security in mind.
• Assisting with luggage when guests checking in and out.
• Offering tour of property for new check-ins and communicating important Inn information.
• Effectively following up with guests after check in to ensure a positive experience.
• Saying goodbye in person at check out and thanking the guest for their stay.
• Taking care of guests' requests and finding alternative solutions if original requests cannot be fulfilled.
• Establishing good guest connections and referring information to the chef or noting special requests.
• Providing specific guest services such as breakfast service, wine and hors d'oeuvres service, and pool service.
• Relaying maintenance issues to the GM in a timely manner.
• Regulating cleanliness, order, temperature control, and lighting in all common areas.
• Performing light housekeeping duties when time permits.
• Restocking kitchen and office supplies, reporting to management when supplies are low.

Benefits

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full-Time Employees have sick days + vacation days.
• Career Development: Opportunities for career progression domestically or internationally.
• Soho Impact: Empowering the Soho House Community to make positive change.
• Learning & Development: Access to a range of internally and externally run courses.
• Cookhouse & House Tonic: Involvement in food and drink events.
• Team Events: Monthly fun events including fitness sessions and cinema screenings.
• Team Meal: Free substantial meal while on duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees