Inn Security Officer - 2nd Shift - Full Time

Biltmore • Asheville, NC

11d • $17 • Onsite

About The Position

The starting pay range for this position begins at $17.09/hour and is based on the level of qualifications and relevant experience above the minimum requirements. This position receives a 2nd shift pay differential of $1.25/hour. (Base pay of $17.09+ 2nd shift differential $1.25 = $18.34/hour) Schedule & shifts will vary, but is typically between 3pm - 11pm. Holiday and weekend availability is required. Full Time: a position working 32+ hours per week. The Security Officer will have the primary goal to maintain a safe and secure environment at the Inn on Biltmore Estate for both associates and guests. Safety Officer will spend a majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of The Inn to observe and identify potential security and safety risks or undesirable conditions. Officers will also maintain order in The Inn, dealing with the welfare of guests (e.g. assisting with door lock and safe challenges); coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and or property in a calm, rational and persuasive manner; and will provide general assistance and support for the department, leadership, and the company as needed.

Requirements

• High school diploma. Additional training or certifications preferred.
• At least one (1) year of similar experience in guest services support, safety, security, or a related field, preferably in an upscale attraction/hotel/resort environment.
• Demonstrated commitment to delivering world class internal/external guest service and proven leadership skills.
• Outstanding interpersonal and written/verbal communication skills. Must be able to communicate clearly and concisely with diplomacy and tact Second language helpful.
• Ability to write and complete reports in standard English.
• Proactive and exercises good judgment; can problem solve and troubleshoot.
• Ability to handle a variety of guest and employee situations in a professional manner; excellent attention to detail with a focus on service and quality.
• Must be able to quickly acquire knowledge of Biltmore systems, and protocols.
• Ability to maintain confidentiality and exercise discretion is a must.
• Must have or be able to obtain AED, CPR and First Aid certification.
• Must be at least 19 years of age and have valid NC Driver's License.

Responsibilities

• Responsible for Inn access; monitors entrances/exits, conducts daily inspections.
• Receive, record and store lost and found items. Research and respond to inquiries from guests concerning status of items. Mail out claimed items to owner.
• Conducts safety and other investigations and audits; documents and logs incidents.
• Escort guests and employees as required to parking lots; provide same for employees carrying house banks.
• Assists guests with door lock/safe problems; controls access to lock-up areas.
• Responds/coordinates in emergency situations; manage all fire alarms and emergencies within the property.
• Mitigates liability/risk for people and property; ensures safe environment.
• Maintain an audit of all card keys and hard keys to all the doors to the Inn.
• Recommend safety ideas; participate in fire prevention and other life safety programs.

Benefits

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Year-round access to the estate gardens and grounds and 40% off estate retail & dining
• Employer subsidized health, life, dental, vision, and short-term/long-term disability insurance (for Full-Time positions)
• Paid vacation, holidays, and SEL (for Full-Time positions)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees