Inn Public Area Attendant - Full Time

Biltmore • Asheville, NC

127d • $16

About The Position

The Public Area Attendant will maintain and clean public areas within Biltmore standards at the Inn on Biltmore Estate and offer exceptional guest service. Duties include upkeep and presentation of bathrooms, hallways, employee areas, pool area, terraces, verandas, fitness center, etc.; dusting, vacuuming, polishing furniture, and sanitizing bathrooms; and responsibility for floor care, ash urns, outdoor furniture, and pool supply replenishments. Duties may also include deep cleaning projects within areas.

Requirements

• Previous experience in a similar custodial/janitorial/housekeeping position is preferred
• Previous experience in an upscale/luxury hotel or resort
• Commitment to delivering world class guest service
• Ability to work successfully as part of a dynamic, guest-service oriented team
• Outstanding attention to detail
• Strong organizational and time management skills
• Ability to handle/operate safely small commercial cleaning equipment, chemicals, solutions, and treatments
• Ability to be proactive and take initiative as appropriate
• Ability to anticipate and understand guest needs
• Ability to work independently and under deadlines, and exercise good judgment

Responsibilities

• Clean public areas in accordance to departmental standards, maintaining exceptional level of detail
• Proper use of all chemicals, tools and equipment
• Properly clean floors by dusting, mopping, remove stains, and vacuuming
• Clean windows, mirrors and glass in public areas
• Provide proper care and cleaning of furniture by dusting, polishing, or removing stains
• Dust pictures, furnishings, and other items throughout public areas
• Maintain cleanliness and care of elevators
• Maintain cleanliness and sanitation of drinking fountains
• Clean and replenish all guest and staff bathrooms
• Clean, sift, and maintain attractive and safe ash urns in guest and staff outdoor areas
• Sweep, fill and organize outdoor areas including veranda, entrance, and terraces
• Keep pool area clean, safe, and linens replenished for guest
• Remove and maintain trash receptacles
• Keep cart stocked and clean
• Maintain, clean, and replenish fitness center area
• Keep staff hallways clean and orderly
• Remove trash from gift shops
• Clean and remove trash from Executive offices
• Clean tables, lamps, and phones in guest’s elevator areas

Benefits

• Access to Biltmore's on-site health clinic
• Wellness programs and health fairs for all employees
• Free employee meals for each shift
• Discounts to estate retail shops and restaurants, and other area businesses for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees