Inn Operations Manager

Noble House Chatham LLC • Chatham, MA

11h

About The Position

An Inn Operations Manager helps support the Innkeeper with day-to-day functions. The job blends hospitality, leadership, and hands-on problem-solving along with administrative work.

Requirements

• Proven experience working in an Inn or within Guest Services in Hotel/Resort or similar leadership role in a luxury, Forbes 5-star, or equivalent establishment
• Familiarity with property-management systems (PMS) Calm, confident communication
• Ability to multitask under pressure
• Strong organizational habits
• Customer-service mindset
• Leadership and coaching ability

Responsibilities

• Guest experience oversight: Ensuring check-ins, check-outs, and guest interactions are smooth and welcoming.
• Front desk supervision: Training and guiding front desk staff, handling escalated guest issues, and maintaining service standards.
• Housekeeping coordination: Inspecting rooms and communicating with housekeeping teams.
• Scheduling & staffing: Creating staff schedules, monitoring attendance, and supporting hiring or onboarding.
• Inventory & supplies: Tracking linens, amenities, cleaning products, and ordering replacements when needed.
• Financial tasks: Handling petty cash, distribution of gratuities to The Front desk staff.

Benefits

• State Health Insurance
• Company Dental and Vision
• 401K - Contribution and Matching
• On Demand Pay- your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed