Inn-Keeper (Dogfish Inn - PT Reg)

Boston Beer Company•Lewes, DE

1d•$18 - $18

About The Position

We are currently hiring a part time Inn-Keeper at Dogfish Inn. Must have morning, afternoon, and evening availability on Mondays, Fridays, and Sundays. An off-centered craft beer loving guest services ninja who will assist with all day-to-day Inn operations, helping to create the ultimate Dogfish experience in Costal Delaware. Guest service ninja will spend some time straddling the guest service world and supporting the housekeeping function.

Requirements

High School Diploma/GED
2+ years of customer service or hospitality experience
Accurately handle cash and post charges
Working knowledge of Microsoft Office
Demonstrate good computer skills
Ability to communicate effectively with guests, the public and other coworkers
Read, write and speak English fluently
Ability to multi task and work in a fast paced environment
Ability to work a flexible schedule to include morning shift especially, weekends and holidays with potential overnight on-call

Responsibilities

Checks in/out guests, answers phones, and secures reservations
Working knowledge of all Inn operational policies and procedures
Executes front desk operations
Supports housekeeping initiatives
Executes opening and closings SOPs
Understands and utilizes Frontdesk Anywhere reservations platform
Performs all guest experience-enhancing operations
Acts as concierge for all guests possessing deep working knowledge of DFH history, beers, company lore and craft beer knowledge
Supports Housekeeping when possible: stripping linens, stocking minibar, glassware, paper products, makes beds, and executes final inspections when necessary
Sells merchandise in the cottage area using POS system
Rents bikes for current guests, minor bike maintenance (air in tires, oil chains, adjust seats)
Oversees coffee service: makes fresh coffee, weighs, grinds and sells 1lb bags
Manages fire area: starts, maintains, and extinguishes fires in indoor fireplace and outdoor cauldron
Assists with minor grounds issues like changing light bulbs, watering plants, HVAC troubleshooting, etc
Spot cleans rooms if housekeeper has gone home for the evening
Minor support of housekeeping on day to day basis and Laundry support