Inn Housekeeper I - Full Time

Biltmore • Asheville, NC

116d • $16 - $17

About The Position

Housekeepers work at the luxury hotel, the Inn at Biltmore. Level I Housekeepers must be able to clean guest rooms to the expected Biltmore standards, maintain speed requirements, and detailed cleanliness level, while offering exceptional guest service. Housekeepers will work in a team atmosphere.

Requirements

• Previous experience in a similar custodial/janitorial/housekeeping position is preferred.
• Ability to read checklists and communicate effectively with team members and guests.
• Commitment to delivering world-class guest service.
• Ability to work successfully as part of a dynamic, guest-service oriented team.
• Ability to complete work in a systematic way, with attention to detail.
• Strong organizational and time management skills.
• Ability to handle/operate safely small commercial cleaning equipment, chemicals, solutions, and treatments.
• Ability to be proactive and take initiative as appropriate.
• Should be able to anticipate and understand guest needs.
• Ability to work independently and under deadlines, and exercise good judgment.

Responsibilities

• Following the detailed Biltmore standards and work procedures.
• Performing daily upkeep and presentation of guest rooms and other locations as assigned.
• Dusting, vacuuming, polishing furniture, bed making, and sanitizing bathrooms.
• Responsibility for amenity replenishment.
• Deep cleaning projects as required.
• Offering general assistance and support for the department, leadership, and the company.
• Completing daily assignments, averaging 12-13 rooms/suites a day, within standard times.
• Proper storage, replacement, and placement of all guest room amenities.
• Making up beds in guest rooms following Biltmore standards.
• Promptly greeting and assisting guests with any needs.
• Proper storage and usage of cleaning chemicals maintaining safety measures.
• Cleaning and sanitizing of guest bathrooms, tubs/showers, mirrors, and windows.
• Stocking, maintaining and cleaning the housekeeping cart.
• Completing all assignments to Biltmore standards; passing daily inspections with a quality audit score of 80%.
• Gathering and properly storing all unused amenities & used Nespresso pods for recycling.
• Following established standards for lost and found items.

Benefits

• Access to Biltmore's on-site health clinic.
• Wellness programs and health fairs for all employees.
• Year-round access to the estate gardens and grounds.
• 40% off estate retail & dining.
• Employer subsidized health, life, dental, vision, and short-term/long-term disability insurance (for Full-Time positions).
• Paid vacation, holidays, and SEL (for Full-Time positions).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees