Inn AM Dining Room Host - Flex

Biltmore • Asheville, NC

32d • $16 • Onsite

About The Position

The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Flex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year). Hosts will courteously greet and escort guests to tables and assist in seating, ensuring Biltmore standards of service. Additional duties will include: maintaining flow of seating by section throughout serving period; assisting in preparing the restaurant for service and maintaining the cleanliness of the room at all times; answering the telephone, taking reservations and maintaining the reservations scheduling online; and assisting in monitoring the guests’ needs and all phases of the operation. Schedule 6:000am-3:00pm. Weekend availability required. Benefits include: Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees Year-round access to the estate gardens and grounds and 40% off estate retail & dining Complimentary tickets based on hours worked And much more! Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team. Please note: If you are a current Biltmore employee, please sign into your Workday account & apply using the internal job board at www.biltmore.com/workday An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.

Requirements

• Previous customer/guest service experience strongly preferred. The ideal candidate will have had previous food and beverage experience in the same or similar role in a full-service restaurant, preferably in an upscale service setting.
• Applicants must be at least 18 years of age.
• Excellent communications skills, both verbal and written.
• Demonstrated commitment to providing world class guest service and the ability to work effectively as part of a service oriented team.
• Ability to think clearly and quickly in a fast-paced environment; must be able to exercise good judgment and maintain composure in pressure situations.
• Familiarity with and/or the ability to quickly become proficient with reservations software. Knowledge of Open Table reservations system helpful.
• Perform job functions with attention to detail, speed and accuracy.
• Basic math skills and the ability to handle cash and credit transactions as needed.
• Ability to be proactive and take initiative where appropriate.
• Ability to present a professional image, in both appearance and demeanor, and handle guest situations in a manner consistent with Biltmore standards.
• Ability to lift up to 25 pounds on a regular basis and lift/push/pull up to 50 pounds occasionally.
• Endure various physical movements (stoop, kneel, bend, reach overhead, etc.) throughout work areas and over duration of work shift.
• Ability to remain ambulatory or in stationary position throughout work shift.
• Exposure to fumes, dust and chemicals
• Ability to work indoors and outside in an environment that may include variable temperature conditions and noise levels.

Nice To Haves

• Knowledge of Open Table reservations system helpful.

Responsibilities

• Greet and acknowledge all arriving guests, however busy and whatever time of day.
• Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines.
• Maintain an optimum flow of seating by section to best service guests.
• Extend courteous departures as guests leave the restaurant and invite them to return.
• Guide the Servers and Dining Room Assistants in table set-up needs to ensure optimum service to guests.
• Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
• Answer restaurant telephone courteously and efficiently as specified in department standards.
• Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
• Accommodate all requests for information courteously.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times.

Benefits

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Year-round access to the estate gardens and grounds and 40% off estate retail & dining
• Complimentary tickets based on hours worked

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees