Injury & Illness Specialist

Rivian • Normal, IL

9d • $34 - $43

About The Position

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

The Injury and Illness Specialist is part of the People Team as part of our People Operations and is primarily responsible for providing Leave of Absence, Workers' Compensation, ADA support, and Return to Work assistance to employees. The position will serve as a main point of contact for employees and help them navigate the third-party vendor services for leave, workers' compensation, ADA and return to work for employees.

Requirements

• Bachelor’s degree in Human Resources, Business, or related field; or equivalent experience preferred
• 5+ years of experience in Human Resources or a closely related field
• Hands-on experience with Workday, including reporting and HR process navigation
• Experience with ServiceNow (or similar case/ticket management platform)
• Proficiency with Google Workspace (Docs, Sheets, Slides, Gmail)
• Strong planning and organizational skills, with proven ability to manage high-volume workloads and competing priorities
• High attention to detail and accuracy in documentation and data entry
• Ability to maintain strict confidentiality and handle sensitive information with discretion and maturity
• Exceptional interpersonal and communication skills, with the ability to influence and partner across levels and functions
• Demonstrated ability to thrive in a fast-paced, changing environment, managing multiple priorities effectively
• Growth-oriented mindset with eagerness to learn and willingness to be flexible in approach

Responsibilities

• First point of contact for all disability, ADA, and workers’ compensation inquiries.
• Coordinate employees through the entirety of the injury, leave of absence, and/or accommodations process maintaining key levels of documentation, transparency, and empathy through the process.
• Assist and act as the primary point of contact for injured employees as it related to transitional work coordination, intervention, employee engagement, and communication with all stakeholders.
• Counsel all stakeholders on compliance with Company policies and simple topics related to Federal, State, and Company Leaves of Absence as well as Company Paid Disability Programs, ADA, and Workers’ Compensation.
• Refer employees to the third-party vendors responsible for managing leaves, Worker’s Compensation, or other teams within the Employee Benefits department as needed.
• Audit internal and external reporting and data feeds daily to ensure status updates, including a return to work, have occurred timely and accurately. May require research and troubleshooting/root cause analysis with third-party and/or internal stakeholders as necessary.
• Research and respond to all Worker’s Compensation, Disability, ADA, and Leave questions within the ticketing system as they relate to timekeeping/payroll and act as a liaison between employee, HRBP, and Payroll when escalation is required.
• Act as point of contact for the third-party leave and disability vendor operations, business, and employee to resolve any data discrepancies which may include verifying the last day worked, hours worked during a specific period, eligibility verifications, earnings, and other data necessary for a third-party vendor to process Disability, LOA or WC.
• Maintain access to the third-party leave and disability vendor system, inclusive of case notes to facilitate simple issue resolution (whether additional documentation is needed, a timeline of what has taken place regarding review of initial approval or extensions). Act as liaison for field HR Business Partners for training on access to the third-party vendor website/portal.
• Engage in ongoing team meetings to ensure open dialogue of issues coming into the team so any adjustments in process or communications can be made.
• Managing and maintaining confidential employee data residing in the database and third-party website/portal
• Coordinate between third-party vendors and Worker’s Compensation vendors for Workers’ Compensation leaves
• Counsel employees transitioning to Long Term Disability, including advising on Extended Benefits Leave eligibility/entitlement, potential impact to company-provided benefits, Disability Pay, etc.
• Partner with vendors for information regarding restrictive work
• Support day-to-day, return to work operations and documentation management for workers’ compensation, leave of absence, ADA, and OSHA recordkeeping.
• Maintain accurate records for restriction management through Guidepost and Workday, safeguarding confidentiality of medical information and complying with ADA laws.
• Partner cross-functionally with Employee Experience Partners, managers, and Employment Legal throughout the interactive process.
• Initiates interactive process for Employees who have exhausted all statutory and federal job protection.
• Review and analyze medical documentation to understand restrictions and assess whether they are reasonable and necessary, including evaluation of undue hardship, including following up on accommodations to ensure they are working properly and re-certifying when they expire.
• Confirm essential job functions and feasibility of work with accommodations with managers.
• Other Duties as assigned.

Benefits

• The successful candidate may be eligible for annual performance bonus.
• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level