Injection Triage Nurse (LPN)- Messino Cancer Centers

American Oncology Network • Asheville, NC

20h • $21 - $37 • Onsite

About The Position

Reviews incoming phone calls related to patient conditions, concerns, and needs. Consults with providers to present patient’s problem and/or condition and resolves the problem or direct calls to appropriate person.

Requirements

• High school education required
• LPN Program Graduate
• Unencumbered current license as a Licensed Practical Nurse, in state of employment or multi-state license
• Must have CPR and BLS certifications.
• 1-2 years of experience with hematology/oncology patients in a clinic or hospital.
• Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Good command of the English language.
• Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Nice To Haves

• Second language is an asset but not required.

Responsibilities

• Answers and/or reviews phone calls from patients, caregivers, and outside entities and uses nursing assessment skills to determine the nature of each call, its urgency, how to resolve the question/problem and to whom to direct the call.
• Reviews patients chart for possible adverse events related to treatment prior to discussing with the provider.
• Be able to discuss with physician and/or nurse practitioner the steps necessary to insure proper patient care.
• Be able to discuss with the provider any abnormal labs or tests presented to them by other staff members so that appropriate action regarding further orders can be carried out and charted, if necessary.
• Contact emergency room when a patient is directed there, give explanation, diagnosis, and a phone number where provider can be contacted.
• Handle prescription refill requests according to Company procedure.
• Will be expected to work at any Company location to help meet Company’s business needs on an as needed basis, within reasonable expectations.
• Will also be expected to work overtime when given sufficient notice.
• Complies with all federal and state laws and regulations pertaining to patient privacy, patient’s rights, personnel law, safety, labor, and employment law.
• Adheres to Company and departmental policies and procedures, including IT policies and procedures and Disaster Plan.
• Performs other duties and projects as assigned.

Benefits

• Work-Life Balance: Enjoy a consistent schedule. NO nights, NO weekends, and NO major holidays, giving you more time for what matters most!
• Competitive Pay: We offer a generous salary along with a comprehensive PTO package, 6 paid holidays, and 2 "Floater" holidays to enjoy. Salary is determined based on years of experience and internal equity.
• Additional Incentive: $2.25/hour for employees with an active OCN!
• Comprehensive Benefits: A full benefits package to ensure you and your loved ones are covered. Benefits begin on the first of the month following sixty days of employment.
• Tuition Reimbursement: We support your personal and professional growth with tuition reimbursement programs.
• 401K Matching: Secure your future with our 401K matching contributions.
• AON's WellBeing Program: We care about your overall well-being, offering resources through AON's WellBeing program to promote a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED