Inhouse Repair Associate
About The Position
In-house Repair Associate Location: Amherst, NY The hourly range for this position starts at $19.00-$21.50/hour, depending on experience, qualifications and location. Final compensation will be determined during the interview process Ivoclar has been a leader in dentistry for over a century. Today, we are one of the world’s leading dental companies. Our integrated solutions are helping to improve the state of oral health throughout the world. We share one mission: Making People Smile! Are you ready to join an established company? Ivoclar is an established company that has existed for over a century. Ivoclar is looking for qualified In-house Repair Associate to join the team. The role is responsible for processing incoming & outgoing shipments and perform testing of customer equipment or loaner devices.
Requirements
- Some applicable logistics or warehouse experience, preferably in a manufacturing or technical environment.
- Ability to sit or stand for up to 8 hours per day, view computer monitor, and move about effectively to fulfill the essential functions of the job.
- Manual dexterity needed to work with hand tools.
- Must be able to lift a minimum of 75 lbs.
- Candidates must be legally authorized to work in the United States on a permanent basis.
- This position is not eligible for employer-based visa sponsorship now or in the future.
Nice To Haves
- Experience performing testing of equipment is a plus.
Responsibilities
- Repair analog and digital equipment to meet and/or exceed both the customer’s expectations and Ivoclar key performance indicators and quality standards.
- Autonomous handling and dispatch of customer care deliveries for the respective value streams of in-house repair and field repair by transport and forwarding companies
- Autonomous handling of unpacking and inspection of delivered devices/components on the basis of document provided by the customer or by system reconciliation of the respective customer care process
- Complete process-compliant documentation of the necessary system-side entries or postings within the scope of receiving/warehousing according to process specification(s).
- Updates to the processing status of the respective transactions within the common IV systems (e.g.: Salesforce, etc.)
- Process-compliant execution of technical function tests of customer / loaner devices or components within the scope of goods receipt.
- Function and performance testing (recommissioning of customer/loaned equipment) after carrying out the work within the process of outbound delivery of the goods.
- If necessary, safety-relevant device tests according to local specifications.
- Providing the delivered and checked goods / commodities for the repair area in the storage locations provided for this purpose.
- Transport of goods / supplies to the business workplace destination.
- Preparing, commissioning and packing goods / equipment for shipment according to the respective guidelines.
- Submitting and handing over goods / equipment with transport and forwarding
- Monitoring shipping orders in relation to business transactions.
- Communicate across departments and obtain required information regarding business operations, both internally and externally
- Reporting of irregularities / anomalies regarding the condition of goods shipments, equipment shipments with documentation (preparation of reports, picture series, etc.)
- Process-compliant (according to WI or other specifications) initiation of sub-processes within the scope of the work task in the CRM system provided
- Participation in the respective Shopfloor meetings to create transparency, with independent reporting according to board specifications
- Steer non-regulatory cases to the appropriate sub-process
- Active cooperation in the implementation of the customer care process in the region (organization, introduction of methods, tools, etc.)
- Active further development of procedures and business processes (e.g. CIP) in coordination with the respective specialist manager
- Identify potential for product improvement (e.g. packaging solutions)
- Conduct periodic inventories of customer/loaner equipment to be repaired
- Collaboration in (partial) customer care projects
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
