Infusion Strategic Scheduler

ARTHRITIS & RHEUMATISM ASSOCIATES P•Rockville, MD

22d•Onsite

About The Position

The Infusion Strategic Scheduler is responsible for managing incoming calls, scheduling infusion appointments, and assisting with infusion medical records and benefits coordination functions. This role works closely with the Infusion Benefits Coordinators and Medical Records team to ensure accurate documentation, efficient communication, and high-quality patient service. This is a full-time, office-based position in a fast-paced healthcare environment requiring strong organizational and communication skills.

Requirements

High School Diploma required
Computer proficiency required
Basic knowledge of HIPAA regulations and patient confidentiality required
Strong interpersonal and customer service skills with the ability to interact professionally with patients, physicians, staff, and vendors required
Ability to communicate clearly and effectively, both verbally and in writing required
Strong organizational skills with attention to detail and accuracy required
Ability to multitask and work efficiently in a fast-paced, sometimes stressful environment is required
Ability to establish and maintain effective working relationships with patients and staff required

Nice To Haves

College degree or commensurate experience preferred
Minimum of two (2) years of medical office experience as a receptionist preferred
Experience with EHR/EPM systems and Microsoft Office (Word and Excel) preferred

Responsibilities

Answer and manage inbound calls to the infusion department and any transferred calls from other departments
Schedule appointments for infusion services and other related services such as office visits, labs and DXA appointment
Collaborate with team members to manage high voicemail volumes and communicate needs via EPM, copying leadership when required
Take and relay messages from callers accurately to appropriate staff members
Escalate infusion order status inquiries to the assigned Infusion Benefits Coordinator via EHR, Teams, or EPM with high priority
Monitor, prioritize, and manage EHR tasks; respond or forward to appropriate personnel in a timely manner
Forward all clinical-related inquiries to the ordering physician via EHR
Check and manage department voicemail inbox regularly, ensuring timely message review and distribution
Monitor Phreesia Appointments Hub for ARISE cancellation requests and follow up accordingly
Confirm with patients prior to canceling or rescheduling appointments and follow same-day cancellation/no-show policies
Assist Infusion Medical Records with scanning, filing, and maintaining electronic patient charts
Support recall letter processes and records management tasks as needed
Help screen incoming faxes (electronic and physical) and ensure proper distribution
Verify duplicate records in EHR prior to filing new documentation
Assist Infusion Benefit Coordinators by requesting medical records from other provider offices via phone or fax
Forward non-infusion-related faxes to appropriate departments
Route insurance-related inquiries to the Infusion Benefit Coordinators
Maintain current knowledge of infusion drugs, pharmaceutical companies, and assistance programs
Ensure a clean, organized, and professional work environment
Perform other duties as assigned to support departmental and organizational goals.

Benefits

Health/Dental/Vision Insurance
FSA
HSA
Life Insurance
401K Contributions
Disability Insurance
Paid Time Off
Every Friday off
Tuition Assistance
Free Parking
Paid Maternity and Paternity Leave
STD/LTD/ADD Insurance (short-term disability, long-term disability and accidental death and dismemberment insurance)