Infusion Intake Coordinator

AmeriPharma • Laguna Hills, CA

7d • $25 - $28 • Onsite

About The Position

As the Home Infusion Intake Coordinator at AmeriPharma, you will collaborate with healthcare professionals, patients, and billing teams to facilitate the intake process for home infusion therapy. This role is critical in ensuring patients receive proper treatment, with medication dispensed, scheduled, and delivered effectively. You will also serve as a key point of contact for any clinical interventions that may require pharmacist involvement.

Requirements

• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Outstanding organizational and time management skills, with a proven ability to meet deadlines
• Strong analytical and problem-solving capabilities
• Ability to prioritize and delegate tasks effectively
• Ability to thrive in a high-paced, occasionally stressful environment
• Proficiency in Microsoft Office Suite or related software
• High School Diploma or GED certificate
• 1+ years of infusion intake experience

Nice To Haves

• Case management experience
• Knowledge of TPN (Total Parenteral Nutrition)
• 1+ years of billing experience
• 1+ years of specialty pharmacy experience
• Patient Assessment: Conduct comprehensive assessments to determine patient eligibility for home infusion therapy, evaluating their medical condition, social and living situation, and identifying any barriers to successful treatment.
• Insurance Verification: Collaborate closely with the billing department to verify insurance coverage and benefits related to home infusion therapy.
• Patient Education: Provide clear, thorough information to patients and families regarding the home infusion therapy process, care transitions, and medication delivery procedures.
• Documentation and Reporting: Maintain accurate, up-to-date electronic records of patient information and track their progress throughout the intake process.
• Quality Assurance: Ensure strict adherence to healthcare regulations, standards, and organizational policies. Implement quality assurance measures to monitor patient satisfaction, address issues promptly, and continuously improve the intake process.
• Collaboration: Foster strong working relationships with the pharmacy and clinical teams to ensure the accurate ordering and timely delivery of medications, supplies, and equipment for home infusion therapy.
• Communication: Manage patient calls that require escalation to a pharmacist for clinical interventions, such as adverse events, patient status changes, medication counseling, or drug interaction checks.
• Perform other duties as assigned by the supervisor, including cross-training.

Responsibilities

• Patient Assessment: Conduct comprehensive assessments to determine patient eligibility for home infusion therapy, evaluating their medical condition, social and living situation, and identifying any barriers to successful treatment.
• Insurance Verification: Collaborate closely with the billing department to verify insurance coverage and benefits related to home infusion therapy.
• Patient Education: Provide clear, thorough information to patients and families regarding the home infusion therapy process, care transitions, and medication delivery procedures.
• Documentation and Reporting: Maintain accurate, up-to-date electronic records of patient information and track their progress throughout the intake process.
• Quality Assurance: Ensure strict adherence to healthcare regulations, standards, and organizational policies. Implement quality assurance measures to monitor patient satisfaction, address issues promptly, and continuously improve the intake process.
• Collaboration: Foster strong working relationships with the pharmacy and clinical teams to ensure the accurate ordering and timely delivery of medications, supplies, and equipment for home infusion therapy.
• Communication: Manage patient calls that require escalation to a pharmacist for clinical interventions, such as adverse events, patient status changes, medication counseling, or drug interaction checks.
• Perform other duties as assigned by the supervisor, including cross-training.

Benefits

• Full benefits package including medical, dental, vision, and life
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling, etc.
• Comprehensive PTO and sick leave options
• 401k and matching programs
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED