Infusion Access Navigator
About The Position
The Infusion Access Navigator is a critical member of Novella Infusion’s intake and patient access team responsible for owning the “in and out” of the referral and authorization process. This role proactively identifies and resolves intake delays, drives communication with providers and patients, and ensures that each referral moves through the journey efficiently and accurately. The Infusion Access Navigator acts as a bridge between clinical intake, operations, and sales functions—bringing visibility, accountability, and speed to the patient onboarding process.
Requirements
- Self-starter, entrepreneurial spirit, attention to detail, and well organized
- 3 or more years in a clinical office setting
- Experience in building patient charts
- Strong organizational and problem-solving skills with ability to manage multiple referrals simultaneously.
- Prior experience with infusion therapy intake processes and EHRs
- Excellent communication and relationship management skills with both providers and patients.
- Proven ability to navigate complex multi-stakeholder environments and drive cases to completion independently.
Nice To Haves
- Experience in healthcare administration, specialty pharmacy, medical assisting or referral coordination preferred.
Responsibilities
- Own the patient journey through the intake process, ensuring all required information is complete, accurate, and processed in a timely manner.
- Proactively monitor cases to identify bottlenecks or missing information and take direct action to resolve exceptions and escalations rapidly.
- Communicate regularly with providers and patients to share status updates, request additional information, and set clear expectations throughout the intake process.
- Serve as primary point of contact for referral cases requiring coordination across multiple teams.
- Review incoming referral packets to verify completeness and ensure accurate data entry into intake systems.
- Work closely with Intake, operations, and sales to prevent cases from stalling and ensure smooth handoffs to scheduling.
- Monitor and regularly report out on key performance metrics.
- Contribute to process improvement initiatives to enhance speed and throughput, improve communication, reduce handoffs, and optimize role integration across departments.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
