Infrastructure & Technology Manager

Americhem•Cuyahoga Falls, OH

About The Position

Americhem is a globally recognized designer and manufacturer of custom color masterbatch, functional additives, engineered compounds, and performance technologies. Our business is built around delivering Performance, Solutions, and Trust through close collaboration with customers seeking to optimize their polymer products. All of our products are backed by complete technical support that ensures quality, reliability, and value. We are seeking an Infrastructure & Cybersecurity Manager who will be responsible for leading the design, operation, and continuous improvement of Americhem’s global IT infrastructure and cybersecurity environment. This role will oversee both on-premise and cloud-based systems while ensuring a strong security posture across the organization. An experienced, strategic, and hands-on leader with the ability to manage complex environments, lead teams, and drive technology initiatives while maintaining operational excellence is critical to success in this role.

Requirements

Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or related field required
7+ years of progressive IT infrastructure experience
3–5 years of leadership or supervisory experience
Experience managing hybrid environments (on-premise and Azure cloud)
Proven experience leading cybersecurity programs, including risk management and incident response
Experience with ITIL-based service management and service desk operations
Strong knowledge of Windows Server, virtualization, Microsoft 365, Azure, and identity platforms (AD/Entra ID)
Experience with enterprise networking, firewalls, routing, and secure remote access
Working knowledge of cybersecurity frameworks (NIST, CIS Controls, ISO 27001)
Strong project and vendor management capabilities
Financial acumen, including budgeting and cost optimization
Excellent analytical, problem-solving, and decision-making skills
Strong communication skills across technical and non-technical audiences

Nice To Haves

Advanced degree or certifications (CISSP, CISM, CCNP, Azure, Security+, ITIL) preferred

Responsibilities

Develop and execute a multi-year infrastructure and cybersecurity roadmap aligned with business objectives
Oversee global infrastructure including network, servers, cloud platforms (Azure), endpoints, and collaboration systems
Ensure high availability, scalability, performance, and resilience of all IT systems
Lead cloud strategy, including hybrid architecture, governance, and cost optimization
Establish and maintain disaster recovery and business continuity plans, including testing and documentation
Develop and maintain cybersecurity programs, policies, and standards to protect company systems and data
Lead vulnerability management, risk assessments, penetration testing, and remediation efforts
Oversee endpoint security, network security, identity management, and monitoring solutions
Direct incident response activities and lead root cause analysis
Ensure compliance with regulatory, customer, and industry security requirements
Provide leadership and direction to infrastructure and service desk teams
Establish and monitor SLAs and KPIs to ensure high-quality IT service delivery
Drive continuous improvement using ITIL-based processes (incident, problem, change, and asset management)
Oversee onboarding/offboarding processes and IT asset lifecycle management
Promote automation, standardization, and process efficiency across IT operations
Manage IT projects, vendors, and external partners to ensure successful delivery of initiatives
Provide escalation support for complex technical issues and participate in architecture and system design
Contribute to scripting, automation, and technical documentation
Serve as a technical advisor to IT leadership on emerging technologies and risk mitigation strategies