Infrastructure Technician

Hormel Foods•Austin, MN

2d•$22 - $31•Onsite

About The Position

INFRASTRUCTURE TECHNICIAN - CORPORATE OFFICE (AUSTIN, MN) To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time. Relocation is not eligible for this role. Applicants must not now, or at any time in the future, require employer sponsorship for a work visa. Applicants must be authorized to work in the United States for any employer. RESPONSIBILITIES: Provides initial Level II call support for the Service Desk including monitoring of workflow and proper incident escalation. Troubleshoots, diagnoses, and resolves issues for personal computer users. Enforces hardware and software standards to meet computer users business requirements. Assists in the development of processes and procedures. Participates in IT Services project planning and implementation processes. Configures and installs computer equipment. Plans and executes standardization of the personal computing environment for business integrations and acquisitions. Trains computer users in various computer-related skills. Requires some travel. QUALIFICATIONS: Required Two years post high school technical education or 2 years’ relevant experience in a Service Desk/Help Desk environment. Successful completion of at least one formal course in computer basics or equivalent experience. A working knowledge of the following PC software: Microsoft Windows, Microsoft Word, Microsoft Excel Microsoft PowerPoint, Lotus Notes, Outlook, and Internet Explorer. Strong communication and interpersonal skills. Demonstrated strong analytical and problem-solving ability. Demonstrated initiative to work independently and with a team. Demonstrated adaptability to change. Ability to install or replace board level components in personal computers. Basic understanding of computer networks and components, including wireless technologies. Demonstrated group presentation skills. Must be able to lift personal computer equipment up to 50 lbs Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. At Hormel Foods, base pay is one part of our total compensation package and is determined within a range. The base hiring pay range for this role is between $22.00-$30.75 per hour, and your actual base pay within that range will depend upon a variety of factors including, but not limited to, job-related knowledge, skill set, level of experience, and geographic market location. Other components of Hormel Foods’ total compensation package includes comprehensive medical, dental and vision coverage, discretionary annual merit increases, profit sharing, 401(k) with employer match, stock purchase plan, paid vacation, FREE two-year community/technical college tuition for children of employees, and more. For immediate consideration, apply online at: www.hormelfoods.com/careers At Hormel we invite difference and diversity in all aspects. We offer a space of support, understanding, and community. We are committed to the journey! Learn more about our progress here: https://www.hormelfoods.com/about/diversity-and-inclusion/

Requirements

Two years post high school technical education or 2 years’ relevant experience in a Service Desk/Help Desk environment.
Successful completion of at least one formal course in computer basics or equivalent experience.
A working knowledge of the following PC software: Microsoft Windows, Microsoft Word, Microsoft Excel Microsoft PowerPoint, Lotus Notes, Outlook, and Internet Explorer.
Strong communication and interpersonal skills.
Demonstrated strong analytical and problem-solving ability.
Demonstrated initiative to work independently and with a team.
Demonstrated adaptability to change.
Ability to install or replace board level components in personal computers.
Basic understanding of computer networks and components, including wireless technologies.
Demonstrated group presentation skills.
Must be able to lift personal computer equipment up to 50 lbs

Responsibilities

Provides initial Level II call support for the Service Desk including monitoring of workflow and proper incident escalation.
Troubleshoots, diagnoses, and resolves issues for personal computer users.
Enforces hardware and software standards to meet computer users business requirements.
Assists in the development of processes and procedures.
Participates in IT Services project planning and implementation processes.
Configures and installs computer equipment.
Plans and executes standardization of the personal computing environment for business integrations and acquisitions.
Trains computer users in various computer-related skills.
Requires some travel.