Infrastructure Technician

Hormel Foods Family of Companies • Austin, MN

3d • $22 - $31 • Onsite

About The Position

INFRASTRUCTURE TECHNICIAN - CORPORATE OFFICE (AUSTIN, MN)
To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time.
Relocation is not eligible for this role.
Applicants must not now, or at any time in the future, require employer sponsorship for a work visa.
Applicants must be authorized to work in the United States for any employer.

Requirements

• Two years post high school technical education or 2 years’ relevant experience in a Service Desk/Help Desk environment.
• Successful completion of at least one formal course in computer basics or equivalent experience.
• A working knowledge of the following PC software: Microsoft Windows, Microsoft Word, Microsoft Excel Microsoft PowerPoint, Lotus Notes, Outlook, and Internet Explorer.
• Strong communication and interpersonal skills.
• Demonstrated strong analytical and problem-solving ability.
• Demonstrated initiative to work independently and with a team.
• Demonstrated adaptability to change.
• Ability to install or replace board level components in personal computers.
• Basic understanding of computer networks and components, including wireless technologies.
• Demonstrated group presentation skills.
• Must be able to lift personal computer equipment up to 50 lbs

Responsibilities

• Provides initial Level II call support for the Service Desk including monitoring of workflow and proper incident escalation.
• Troubleshoots, diagnoses, and resolves issues for personal computer users.
• Enforces hardware and software standards to meet computer users business requirements.
• Assists in the development of processes and procedures.
• Participates in IT Services project planning and implementation processes.
• Configures and installs computer equipment.
• Plans and executes standardization of the personal computing environment for business integrations and acquisitions.
• Trains computer users in various computer-related skills.
• Requires some travel.

Benefits

• comprehensive medical, dental and vision coverage
• discretionary annual merit increases
• profit sharing
• 401(k) with employer match
• stock purchase plan
• paid vacation
• FREE two-year community/technical college tuition for children of employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees