Infrastructure Team Lead

Pengate Handling Systems, Inc. • York Township, PA

116d

About The Position

Join Pengate as our Infrastructure Team Lead! This position is ideal for an experienced IT professional with a strong background in cloud technologies, networking, and security within a medium-to-large business environment. As a senior member of the team, you’ll provide operational support across multiple locations, lead and mentor a small team, and drive the adoption of modern infrastructure practices. You’ll collaborate closely with cross-functional teams while staying ahead of industry trends to ensure our systems remain secure, scalable, and resilient.

Requirements

• Knowledge and experience in business, supervision, and management.
• Relationship building and employee coaching and development skills.
• The ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment.
• Ability to practice with a high level of confidentiality.
• Excellent organizational management skills.
• Strong problem-solving abilities and attention to detail.

Nice To Haves

• Experience managing or supporting enterprise-scale environments, including multi-site or hybrid cloud infrastructures.
• Strong background in cloud technologies, cybersecurity best practices, and network performance optimization.
• Prior experience collaborating with IT teams and business units in medium to large-sized organizations.

Responsibilities

• Lead, mentor, and collaborate with the infrastructure team to ensure consistent, high-quality operational support, excellent customer service, and effective incident resolution across multiple business locations.
• Oversee and manage escalated infrastructure tickets, ensuring prompt response and resolution of complex IT support requests while maintaining service level agreements and performance standards.
• Establish, document, and enforce infrastructure policies, procedures, and best practices, promoting operational efficiency, consistency, and compliance with industry standards.
• Analyze key infrastructure performance metrics and security reports to proactively identify areas for improvement, mitigate risk, and ensure the health, performance, and security of IT systems.
• Manage and continuously optimize the organization’s cloud infrastructure, with a strong focus on Microsoft Azure, ensuring it remains scalable, secure, and cost-effective to meet evolving business needs.
• Serve as a senior technical escalation point, providing hands-on support and expert guidance to resolve critical or high-impact technical issues across the network, server, and cloud environments.
• Act as the primary liaison between the infrastructure team and other internal IT and business units, ensuring smooth communication, alignment of priorities, and cross-functional collaboration.
• Support team growth through recruiting, onboarding, and mentoring new infrastructure staff, contributing to skills development and long-term team success.
• Provide timely, constructive input for performance evaluations, coaching team members on both technical and professional development goals.
• Stay current with emerging technologies and trends in IT infrastructure, cloud, and cybersecurity, and make proactive recommendations to drive innovation and continuous improvement.
• Perform other related duties and special projects assigned, contributing to the overall success of the IT organization.

Benefits

• Generous PTO and 10 paid holidays to help you recharge and enjoy work-life-balance.
• Comprehensive medical, dental, and vision coverage for you and your family.
• 401(k) with company match to help you invest in your future.
• Opportunities for advancement with continuous professional development.
• Supportive team culture that values collaboration and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees