Infrastructure Team Lead (Internal)

OSC Global

1d•Remote

About The Position

The Infrastructure Team Lead will manage and direct a specialized team of engineers responsible for enterprise-level Backup, Storage, VMware, Nutanix, and Citrix environments in support of government operations. This role is technical and leadership-oriented, requiring the ability to get hands-on with complex infrastructure challenges while simultaneously interfacing with government stakeholders, senior leadership, and solution architects. The ideal candidate is a natural communicator, a disciplined project manager, and a seasoned technologist who can bridge the gap between operational execution and strategic direction.

Requirements

Deep working knowledge of enterprise virtualization platforms (e.g. VMware vSphere/vCenter, vSAN, VMWare HCI, Nutanix)
Hands-on expertise with Citrix Virtual Apps and Desktops (CVAD), Citrix ADC, StoreFront, and Workspace Environment Management (WEM)
Familiarity with enterprise storage technologies including SAN/NAS, NetApp ONTAP, Dell EMC Avamar Virtual Edition (AVE), Pure Storage, iSCSI, and Fibre Channel
Strong understanding of DoD compliance frameworks including RMF, STIGs, and NIST 800-53
Knowledge of ITIL practices including change management, incident management, and problem management
Ability to develop, track, and present KPIs, dashboards, and infrastructure health metrics using enterprise monitoring and observability tools ( SolarWinds, vRealize Operations, Nutanix Prism Pro, and Citrix Director)
Ability to develop and manage documentation and project plans, including WBS, implementation schedules and risk registers.
Strong documentation skills, including development of SOPs, as-built diagrams, and CDRL-formatted deliverables, and CDRL compliant deliverables alignted to government contracting requirements.
Ability to communicate complex technical concepts clearly through executive-level briefings, written reports and data-driven presentations for government customers and sr. leadership.
Demonstrated ability to lead, mentor, and develop a multi-discipline engineering team
Strong organizational ability to manage competing priorities across team workloads, project timelines, and operational demands
Ability to coordinate effectively across internal teams, government personnel, vendors, and enterprise architects
Capable of escalating issues with sound judgment, recommended mitigations, and appropriate urgency
Good interpersonal skills: ability to work effectively and cooperatively with all levels of management and staff, affiliated-company employees as well as outside business associates; exhibits a professional manner in dealing with others.
Work independently, as well as on a team and with minimal supervision.
Proficient using Microsoft Office products, such as Word, Excel and PowerPoint, and industry-standard computer software and databases.
High degree of sensitivity regarding confidential information.
Bachelor's degree in Computer Science, Information Technology, or a related field OR equivalent combination of education and experience
7+ years of progressive IT infrastructure experience with a minimum of 2 years in a team lead or supervisory role
Demonstrated hands-on expertise in two or more of the following: VMware, Nutanix, Citrix, enterprise Backup, or enterprise Storage
Active DoD Secret clearance (or ability to obtain)

Nice To Haves

VMware Certified Professional (VCP) — Data Center Virtualization
Nutanix Certified Professional (NCP)
Citrix Virtual Apps and Desktops certification (CCA-V or higher)
ITIL v4 Foundation or higher
Project Management Professional (PMP) or equivalent
Experience working within DoD RMF, STIG implementation, NIST 800-53, or CMMC compliance environments
Experience with enterprise monitoring platforms such as SolarWinds, vRealize Operations, or Nutanix Prism Pro
Prior experience working directly embedded with or supporting a government program office

Responsibilities

Lead, mentor, and develop a team of infrastructure engineers spanning Backup/Recovery, Storage, VMware, Nutanix, and Citrix disciplines.
Assign tasks, set priorities, and manage workloads to ensure SLA adherence and mission continuity.
Conduct regular 1:1s and technical coaching sessions with team members.
Foster a collaborative team culture with emphasis on accountability, documentation, and continuous improvement.
Provide technical leadership and escalation support for enterprise backup/recovery solutions and storage infrastructure management (e.g., NetApp, CommVault, Nutanix).
Serve as subject matter expert (SME) for VMware vSphere/vCenter environments.
Direct the deployment, configuration, and optimization of Nutanix HCI clusters.
Manage Citrix Virtual Apps and Desktops (CVAD) infrastructure and end-user performance.
Develop and validate technical solutions in coordination with the Solutions Architect to ensure alignment with enterprise standards and DoD requirements.
Participate in architecture reviews, design sessions, and technology roadmapping with the Solutions Architect.
Interface directly with government customers, contracting officers, and program managers as a technical point of contact.
Represent the infrastructure team in formal briefings, program reviews, and status meetings with government leadership.
Translate complex technical information into clear, concise communications appropriate for non-technical government audiences.
Manage and respond to government data calls, technical inquiries, and ad hoc reporting requests.
Compile, maintain, and present operational reports, dashboards, and infrastructure health charts for upper management and government personnel.
Define, track, and report on Key Performance Indicators (KPIs) for system uptime, incident resolution, backup success rates, and capacity utilization.
Ensure the team meets or exceeds all contractual and organizational performance standards.
Develop and maintain metrics-driven documentation to support compliance audits, CDRLs, and program reviews.
Develop low-level project plans, work breakdown structures (WBS), and implementation schedules for infrastructure initiatives.
Coordinate across teams, vendors, and government stakeholders to ensure on-time, on-scope delivery of infrastructure projects.
Identify and manage risks, dependencies, and issues; escalate appropriately with recommended mitigations.
Maintain project documentation including SOPs, runbooks, as-built diagrams, and change control records.
Serve as the liaison between the infrastructure team and the enterprise architecture function to ensure technical solutions align with the broader IT strategy.