Infrastructure Svcs Engr II

About the position

The Site Security position at Verkada involves maintaining and managing security systems across various locations, including camera systems, alarm systems, and access control settings. The role requires coordination with multiple teams and vendors to ensure the functionality and security of the sites. Responsibilities include troubleshooting device malfunctions, organizing installations for new stores and remodels, and providing 24/7 support for any security-related emergencies. The position also involves documentation and reporting to enhance operational efficiency and security measures.

Responsibilities

• Maintain Verkada Camera system for each location by ensuring devices are functioning properly and camera analytics are working as intended.
• Maintain Verkada Security Alarm System for each location by ensuring devices are functioning properly, create cleaning crew access, establish alarm schedules, set alarm codes, and configure alarm response settings.
• Establish Access Control settings and devices for sensitive rooms and selected locations and ensure doors are functioning as intended.
• Set up site contacts for each site to ensure the proper personnel are being notified in case of an alarm or camera event at their site.
• Work with Verkada Team on device bugs and interface issues to consistently improve and enhance device and system functionality.
• Create Verkada Camera and Alarm sites within the Verkada portal for device assignment and license claiming.
• Maintain Meraki Camera system for each location by ensuring devices are functioning properly and camera analytics are working as intended.
• Ensure Meraki Switches remain online and draw adequate power for proper devices.
• Configure Meraki Switch ports for varying device types and required settings.
• Run cable test within the Meraki Portal for troubleshooting.
• Work with ADT and varying third-party providers to maintain Security and Alarm equipment for select locations.
• Monitor Access Control settings and devices for sensitive rooms and ensure doors are functioning as intended.
• Coordinate Alarm transitions for new Camping World Acquisitions to remove legacy equipment and install preferred updated equipment.
• Organize contractors to complete cabling work based upon site layouts.
• Request bids to schedule low voltage contractors.
• Work with project Managers on installation timelines to ensure work is completed in the appropriate order of the project.
• Request and organize any technicians needed for cable terminations and switch connections.
• Re-establish site network connections with software portals and ensure users have access.
• Organize equipment required by requesting shipments from Denver Warehouse and submitting quotes for additional equipment to Verkada.
• Work with technicians to assign ports for all devices, aim cameras and ensure all equipment settings are correct.
• Design camera and alarm indoor and outdoor layouts unique to each location's needs.
• Complete the comprehensive new store checklist to ensure the site is cohesively completed and ready for opening.
• Work with voice and network teams to get a comprehensive list of all devices that need to be removed from the location.
• Organize all equipment that needs to be returned and placed back into inventory to the Denver warehouse by submitting Support tickets and providing tracking information.
• Schedule technicians to perform site closure and equipment removal and ensure equipment is taken down in the correct order and manner.
• Coordinate with network team for the deactivation of network equipment to ensure equipment is not removed prior to deactivation.
• Work daily in Support Desk+ with requests for access, device issues, cabling changes, site additions or removals, port needs, etc.
• Schedule technicians for each request and work with each technician to ensure the job is done well and everything is working properly.
• Work with on-site contacts to ensure the site is available for the technicians and site primary points of contact are satisfied with any change or resolution being provided.
• Troubleshoot network equipment and cabling in coordination with other teams, vendors, and technicians.
• Take swift action for Down Sites to ensure a swift resolution to bring the site back online and operating as normal.
• Work daily with any offline devices by logging into site switches, bounce ports, run cable tests, check port power supply to devices, check UPS battery status, Point-to-point connectivity, ordering replacement batteries or parts, scheduling technicians, working with site General Managers, etc. to ensure devices are back online and the sites are operating at full capacity.
• Review each camera, locate incident footage, create archives for each view and appropriate durations of incident, and share any incident footage requests received from sites directly or Risk Management team.
• Create clear and concise end user documentation to help users navigate and utilize the varying portals and devices.
• Create clear and concise team documentation for onboarding purposes and sharing new information as systems and site requirements change.
• Coordinate site surveys with Fire Alarm vendors.
• Review vendor installation and repair quotes and submit for riders.
• Confirm Fire Alarm installation and monitoring as required by NFPA codes and local ordinances.
• Setup site primary points of contact for fire alarm access.
• Coordinate vendor service calls for fire alarm issues and ensure proper and timely resolution is found.
• Troubleshoot fire alarm events to confirm issues and assign appropriate construction teams to resolve issues affecting the fire alarm.
• Identify and troubleshoot ethernet connections.
• Check for available/unused ports.
• Assign ports to VLANs/trunks.
• Troubleshoot PoE.
• Conduct ethernet cable tests.
• Install new cabling/panels.
• Patch new devices to appropriate switch ports.
• Identify endpoints.
• Troubleshoot wiring.
• Install new UPS units.
• Maintain UPS batteries.
• Configure network interface adapters, including SNMP configs.
• Add/maintain UPS units in SolarWinds.
• Install new PDUs.
• Troubleshoot PDUs.
• Connect/configure network connected PDUs.
• Power cycle attached equipment via network connected PDUs.
• Design site plans for new Point-to-Point required installations.
• Configure and test Point-to-Point radios.
• Install Point-to-Point radios and interface with equipment.
• Design site plans for solar required devices.
• Research poles and panels for required power output.
• Order required equipment and work with technicians for installation.
• Configure device interfacing with established network.

Requirements

• Experience with security systems, including camera and alarm systems.
• Knowledge of network equipment and cabling.
• Ability to troubleshoot technical issues effectively.
• Experience coordinating with multiple teams and vendors.
• Strong organizational skills to manage multiple projects and timelines.
• Ability to work independently and as part of a team.
• Excellent communication skills.

Nice-to-haves

• Familiarity with Verkada and Meraki systems.
• Experience in a similar role within the security industry.
• Knowledge of fire alarm systems and regulations.
• Experience with project management.

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On the job training opportunities
• Comprehensive benefit package including medical, dental, vision and more for full-time associates
• Access to dental & vision coverage for part-time associates