Infrastructure Support Engineer

Survitec Group•Miami, FL

74d

About The Position

Here at Survitec, we are currently recruiting for a Infrastructure Support Engineer to join our team based in Miramar, Florida. Survitec Group Houston is seeking a detail-oriented candidate with strong communication skills. Our Information Technology team is responsible for defining, providing, maintaining, optimizing, and expanding the business solutions that support global operations, communications, data collection and management, decision-making, and customer relationship management. The department also ensures the protection of our business, customer, and personal data. We are re-structuring our IT Service Management team across the globe and are recruiting for an experienced Infrastructure Support Engineer to support our global infrastructure. Aligned to group technology and reporting to the Head of End user Services, you will be a key member of a team responsible for supporting regional infrastructure and stakeholders, whilst having input to our IT roadmap. Are you ready to drive continuous improvement? join us in making a difference! You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding. This is not just another job; this is your career. Aligned to group technology and reporting to the Head of End user Services with a dotted line to our Head of IT Infrastructure, you will be a key member of a team responsible for supporting our global infrastructure whilst delivering our exciting IT roadmap. The Information Technology family provides, maintains, optimises and expands the business systems needed to support business operation, communication, data collection and management, decision making and management of customer relationships. It innovates and digitally transforms business process. It safeguards our business, customer and personal data.

Requirements

Strong background in cloud computing and Azure technologies including Azure IaaS, SaaS & PaaS
Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid), Exchange, Office, defender, scripting and endpoint management (Intune & SCCM).
Experience designing and implementing scalable, secure, and highly available cloud solutions
Ability to troubleshoot and resolve issues related to Azure environments.
Ability to troubleshoot and resolve hardware, software, network, and system issues.
Assisting with IT projects, such as system upgrades, migrations, backups
Excellent communication and collaboration skills
Demonstrated ability to work effectively in a team environment
ITIL certification or experience

Nice To Haves

Understanding in key infrastructure processes including capacity management, patch management, change management and performance reporting
Network management including LAN & WAN technologies
Outsourced Supplier management
Experience of Service management tools eg ServiceNOW, SysAID etc
Manufacturing industry experience desirable
Experience in supporting or implementing IT Security standards such as ISO27001, CE+, PCI-DSS

Responsibilities

Support the Survitec global infrastructure - acting as a technical escalation point and collaboration source to our partners and vendors
Play a key role and provide support to ongoing major programs including Network and Cloud migrations.
Provide incident response coverage, collaborating with global teams to investigate, contain, and resolve IT and security incidents.
Ensure that all systems are performing at optimal levels, liaising with external service providers where necessary.
Monitoring and maintenance of the security, integrity and performance of core systems and backup services
Compliance reporting and remediation.
Work collaboratively with the Architecture & Security teams offering input on solution designs where appropriate.
Assist with planning and delivery of infrastructure improvements as part of a team
Working closely with our Vendors and outsourcing partners to provide input and continuously improve service.