Infrastructure Specialist

IBM • King of Prussia, PA

246d

About The Position

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Several years of experience in IT infrastructure support, preferably within a large, complex organization.
• Strong knowledge of computer hardware, networking, and operating systems (Windows, Linux, etc.).
• Familiarity with enterprise-level software, including database management systems, virtualization platforms, and backup solutions.
• Experience with cloud services (preferably with providers such as AWS, Azure, or Google Cloud).
• Knowledge of IT service management (ITSM) best practices and tools such as ServiceNow, BMC Remedy, or similar.
• Proven experience in managing and maintaining server, storage, and network infrastructure.
• Experience with security tools and protocols, including antivirus software, firewalls, and intrusion detection systems.
• Demonstrated ability to work collaboratively in a team environment and to communicate effectively with both technical and non-technical staff.
• Problem-solving skills, attention to detail, and the ability to work under pressure to resolve critical issues.

Responsibilities

• Providing end-to-end support to users for desktop/laptop systems, printers, software, and other peripherals.
• Overseeing the maintenance of servers, network components, and storage systems.
• Liaising with external vendors for IT-related services, including procurement, service contracts, and vendor relations.
• Implementing and managing disaster recovery processes to minimize downtime in case of system failures or cyber attacks.
• Maintaining up-to-date records of IT assets, configurations, changes, and procedures.
• Ensuring all systems comply with security policies and standards.
• Contributing to IT projects as needed, including planning, testing, and implementation phases.
• Providing guidance and training to end-users on new technologies or processes.
• Ensuring all IT operations adhere to relevant laws, regulations, and company policies.
• Identifying opportunities for improving IT processes and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree