Infrastructure Specialist 3 (Storage Team) - Enterprise Computing Services

State of Ohio • Columbus, OH

7d

About The Position

About The Department of Administrative Services: The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check. DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services. About The Office of Information Technology: The Office of Information Technology (OIT) delivers enterprise information technology and telecommunication services as well as IT policy and standards, lifecycle investment planning, and privacy and security management. About The Infrastructure Services Division: The Infrastructure Services Division (ISD) operates the IT infrastructure for the state, which includes hardware, software and telecommunications. The division also develops and manages a variety of enterprise IT services. ISD consists of the following program areas\: Application Infrastructure & Operations Solutions; Customer Service Center; Data Center Co-Location; Disaster Recovery and Business Continuity; Enterprise Cloud Smart Solutions; Enterprise Mainframe Computing and Database Services; Enterprise Servers; Enterprise Storage; and Unified Network Services. What you'll do: Installs, monitors/maintains, configures, upgrades, and/or administers/operates hardware and/or software independently for Data Services storage and backup management\: 24x7 support of enterprise storage and backup infrastructure. This includes: Responding to alerts and monitoring triggers and service out-age support calls. Plan, test and implement regular maintenance and firmware upgrades / patches. Storage and backup provisioning activities. Performance analysis of storage and backup environment. Perform physical installation of storage and backup hardware and associated cabling in multiple datacenters throughout Ohio. Evaluates and/or researches hardware and/or software solutions and provides feedback to project team or higher-level staff. Interfaces and/or performs work with other applications or platforms. Assists in providing IT consultation and recommendations for implementation, ensuring services are not compromised. Provides technical IT leadership for integration of various related systems. Participates in and/or provides technical IT assistance to achieve project tasks/meet deadlines. Job duty, knowledge, skill, and ability statements at a lower-level are understood to be able to be performed at any higher level. When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the qualifications outlined on this job posting. All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Requirements

• 60 mos. combined work experience in any combination of the following\: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• completion of associate core program in computer science or information systems; 42 mos. combined work experience in any combination of the following\: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• completion of undergraduate core program in computer science or information systems; 36 mos. combined work experience in any combination of the following\: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• equivalent of minimum class qualifications for employment noted above.
• Knowledge of: Oral & written communication tools & techniques Customer support & personal ser-vice Technical writing & documentation practices Storage and Backup Management Platforms, Tools and Technologies (IBM, Cisco, DellEMC) Unix/Linux Platforms, Tools, and Technologies IT principles, methods & best practices in storage and backup management Software distribution & configuration management tools & mechanisms Organizations operation environment, topology, & protocols Back-up & recovery techniques Performance monitoring methods Installation & configuration procedures System administration methods & procedures Operating systems installation & configuration procedures Technology design Structured analysis principles.
• Skill in: Service orientation Installation Troubleshooting Critical thinking Operation monitoring Judgment & decision making Systems evaluation High level problem solving.
• Ability to: Prepare meaningful, accurate & concise reports Stay abreast of current technologies in area of storage management Define problems, collect data Establish facts & draw valid conclusions Developed after employment

Responsibilities

• Installs, monitors/maintains, configures, upgrades, and/or administers/operates hardware and/or software independently for Data Services storage and backup management
• 24x7 support of enterprise storage and backup infrastructure. This includes: Responding to alerts and monitoring triggers and service out-age support calls.
• Plan, test and implement regular maintenance and firmware upgrades / patches.
• Storage and backup provisioning activities.
• Performance analysis of storage and backup environment.
• Perform physical installation of storage and backup hardware and associated cabling in multiple datacenters throughout Ohio.
• Evaluates and/or researches hardware and/or software solutions and provides feedback to project team or higher-level staff.
• Interfaces and/or performs work with other applications or platforms.
• Assists in providing IT consultation and recommendations for implementation, ensuring services are not compromised.
• Provides technical IT leadership for integration of various related systems.
• Participates in and/or provides technical IT assistance to achieve project tasks/meet deadlines.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree