Enterprise Integration and Support: Collaborate with agency representatives and internal stakeholders to define and document business and technical requirements for onboarding new agencies. Support ongoing enterprise operations for all agencies, ensuring system functionality and integration with existing processes. Develop and enhance enterprise-level IT solutions in Service-Now, including ITSM, ITOM, and other related modules. Troubleshoot, analyze, and resolve technical issues during and after agency onboarding. Discovery and service mapping. CMDB Windows Server Administration - Install, configure, and maintain Windows Servers, monitor system performance, apply patches, ensure backups, and manage security policies. Application Development and Enhancement: Design, develop, and maintain ServiceNow applications and workflows to meet agency-specific needs. Implement best practices for code development, testing, and deployment to ensure scalability and maintainability. Participate in sprint planning, task estimation, and iterative development cycles for enterprise projects. Optimize system performance and ensure adherence to enterprise data standards and security policies. Business Analysis and Testing: As an IS2 position, you will be expected to coordinate and work with customers and perform some testing. Assist in gathering, analyzing, and documenting business requirements to support system enhancements and process improvements. Collaborate with stakeholders to identify testing needs and develop test cases to ensure system functionality and compliance. Mentorship and Collaboration: Mentorship and Collaboration: Provide technical guidance and knowledge transfer to junior staff, agency stakeholders, and team members. Participate in training sessions to familiarize agency staff with enterprise systems and tools. Collaborate with cross-functional teams, including ServiceNow administrators, network specialists, and data analysts, to ensure successful project delivery. Assist in developing documentation and guidelines for ongoing application management and best practices. Other duties as assigned