The position involves enterprise integration and support, application development and enhancement, business analysis and testing, as well as mentorship and collaboration. The role requires collaboration with agency representatives and internal stakeholders to define and document business and technical requirements for onboarding new agencies. It also includes supporting ongoing enterprise operations for all agencies, ensuring system functionality and integration with existing processes. The candidate will develop and enhance enterprise-level IT solutions in Service-Now, troubleshoot technical issues, and manage Windows Server Administration tasks. Additionally, the role encompasses designing and maintaining ServiceNow applications, participating in agile development cycles, and providing technical guidance to junior staff and stakeholders.