Infrastructure Services Program Manager

General Dynamics Information Technology

2d • Hybrid

About The Position

GDIT is seeking a Program Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field; advanced degree preferred.
• 10+ years of experience managing large-scale IT programs.
• Experience managing federal contracts
• Experience working in a biomedical research, or healthcare setting.
• 5+ years experience with ITIL and Agile/SAFe methodologies.
• Demonstrated leadership and managerial skills with a track record of improving operational efficiency.
• PMP Certified Scrum Master

Nice To Haves

• Experience working with NIH SAFEe 6.0

Responsibilities

• Manages the overall execution of NHLBI IT support services, ensuring alignment with organizational goals and objective
• Supervises and mentor teams of IT professionals, project managers, engineers and architects to foster technical excellence and operational readiness.
• Oversees the operations of the Service Desk, Configuration Management, and Infrastructure Operations
• Managing and operating an IT infrastructure (on prem and multi cloud infrastructure) for a premier biomedical research organization serving both the intramural and extramural research communities
• Implements project management methodologies (e.g., Agile, SAFe) to ensure efficient project initiation, planning, execution, monitoring, control, and closeout.
• Maintains and regularly updates a searchable library of Standard Operating Procedures (SOPs) across all tasks
• Ensures timely delivery and high standards of quality for all deliverables
• Recommends process improvements
• Facilitates regular communication and reporting on program status, risks, and issues to ITAC, OM, and NHLBI leadership.

Benefits

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you build your skills and own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and 10 company-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees