Infrastructure Service Delivery Manager

Infosys • Minneapolis, MN

222d

About The Position

Infosys is seeking to hire an Infrastructure Service Delivery Manager. The candidate should have strong knowledge of IT infrastructure services in Compute, Network, Storage & Backup, Workplace services and Cloud Operations. In this role, the personnel shall be responsible for ensuring delivery of IT Infra support services, SLA management, stakeholder management, IT Project management, drive Transformation and continuous service improvements. The candidate will work closely with C-level stakeholders as a strategic technology advisor.

Requirements

• Candidate must be located within commuting distance of Minneapolis, MN or be willing to relocate to the area
• Bachelor's degree or foreign equivalent required from an accredited institution, or three years of progressive experience in the specialty in lieu of every year of education
• At least 11 years of experience in Information Technology
• Deep understanding of Infrastructure Technology and Architecture (Both Cloud and On-premise)
• Strategic thinking and vision with an innovative mindset
• Ability to interact with CXOs of the client with great confidence
• Experience of having led large global teams (100+ team size)
• Excellent communication and interpersonal skills
• Knowledge of Cybersecurity and Risk Management Expertise
• Experience of implementing mature DR/ BCP strategies, Data resilience, Data protection, Cybersecurity best practices
• Availability to work off office hours if needed

Nice To Haves

• Planning and coordination skills
• Good communication and analytical skills

Responsibilities

• Ensure delivery of IT Infra support services
• Manage SLA and stakeholder management
• Oversee IT Project management
• Drive transformation and continuous service improvements
• Act as a strategic technology advisor to C-level stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree