Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services Drive Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary Provide technical/strategic direction and act as advisor/coach to lower level analysts Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices Responsible for overall operating system applications Contribute to technical direction and strategic decisions Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.