Infrastructure Reliability Manager

The Vanguard Group • Wayne, PA

103d • Hybrid

About The Position

The Infrastructure Reliability Manager is responsible for leading a high-performing infrastructure reliability team, overseeing cloud infrastructure operations, and ensuring the reliability and performance of mission-critical systems. This role involves managing incidents, optimizing processes, and aligning technical strategies with business objectives. The manager will also engage with business units to translate functional requirements into scalable infrastructure solutions and contribute to enterprise-wide initiatives such as cloud migration and infrastructure modernization.

Requirements

• 5+ years leadership experience in Cloud OR Infrastructure Engineering.
• Experience managing or using observability platforms (Splunk, Honeycomb, Grafana).
• Strong executive presence presenting to stakeholders.
• Experience with vendor management.
• Experience delivering solutions within an AWS environment.

Nice To Haves

• AWS or related technical certifications.
• Undergraduate degree in a related field or the equivalent combination of training and experience.

Responsibilities

• Recruits, mentors, and leads a high-performing infrastructure reliability team.
• Owns resolution of high-severity infrastructure and platform incidents escalated by engineering teams or business stakeholders.
• Manages cloud infrastructure operations teams responsible for provisioning, monitoring, and maintaining scalable, resilient platforms.
• Designs and enforces infrastructure policies, runbooks, and SOPs to adapt to evolving business and technology needs.
• Ensures proactive maintenance and performance tuning of mission-critical systems to meet SLAs and SLOs.
• Establishes and maintains technical standards for cloud platforms and services.
• Engages with business units to understand functional requirements and translates them into scalable infrastructure solutions.
• Contributes to enterprise-wide initiatives, including infrastructure modernization, cloud migration, and reliability engineering programs.

What This Job Offers

• Job Type: Full-time
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree