Infrastructure Program Manager

Point72

139d • $155,000 - $250,000

About The Position

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field; advanced degree preferred.
• 8+ years’ experience in project/program management, with a focus on large-scale enterprise IT implementations.
• Proven track record leading complex ITSM platform migrations or implementations, preferably involving ServiceNow.
• Knowledge of ITIL concepts and their application in ITSM environments.
• Strong understanding of project management methodologies (Agile, Waterfall, hybrid) and tools (e.g., MS Project, Jira, Smartsheet).
• Experience managing cross-functional teams and engaging with senior leadership in enterprise settings.
• High-level familiarity with ITSM platforms (ServiceNow, JSM), data migration, system integration, and customization best practices.
• Ability to manage multiple workstreams and competing priorities, while identifying risks and making informed decisions under pressure.
• Exceptional communication and interpersonal skills, capable of engaging both technical and non-technical audiences.
• Commitment to the highest ethical standards.

Responsibilities

• Lead the end-to-end delivery of the JSM-to-ServiceNow replacement program, ensuring alignment with organizational goals, timelines, and budgets.
• Define scope, objectives, and success criteria in collaboration with stakeholders and executive sponsors.
• Oversee all program phases — requirements, design, development, testing, deployment, and post-implementation support.
• Coordinate cross-functional teams (IT, ServiceNow developers, business units, vendors) for smooth execution and integration.
• Act as primary liaison for program updates, risks, dependencies, and milestones, ensuring transparent communication at all levels.
• Apply project management best practices (Agile, Waterfall, or hybrid) to manage schedules, deliverables, and risk mitigation strategies.
• Ensure technical alignment of ServiceNow implementation with enterprise architecture, ITSM processes, integrations, and business needs.
• Oversee migration, customizations, and optimizations to ensure scalability, reliability, and an improved user experience.
• Drive change management and training to support end-user adoption and smooth operational transition.
• Monitor post-implementation performance and collect feedback for continuous improvement.

Benefits

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees