Infrastructure Platforms Production Services [Multiple Positions Available]
About The Position
Lead the development of executive-level reporting, including monthly business reviews, dashboards, and operational scorecards. Provide visibility into portfolio performance, risk, and delivery status. Oversee governance and daily operations within the Production Services organization using proprietary frameworks and structured processes. Improve organizational efficiency through standardized workflows and operational controls. Manage cross-functional relationships with Finance, HR, Product, and Engineering teams. Align investment planning, headcount strategy, and performance tracking using the Portfolio Intelligence tool. Serve as a strategic partner to executives and coordinate across cross-functional teams. Translate organizational goals into executable workstreams and actionable plans. Manage the strategic portfolio roadmap to ensure alignment with long-term technology objectives. Implement OKR-based planning and streamlined delivery models. Identify delivery risks and remove roadblocks to maintain project momentum. Drive execution of talent and workforce programs across Production Services teams. Implement employee engagement initiatives to improve organizational engagement and leadership development. Develop and manage the internal communication strategy to ensure transparency and timely information sharing. This position requires up to 10% domestic, and 10% international travel to JPMC sites. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Requirements
- Bachelor's degree in Information Systems, Business Management or related field of study.
- 3 years (36 months) of experience in the job offered or as Infrastructure Platforms Production Services, Transformation Coach, Agile Coach, or related occupation.
- Three (3) years of experience with analyzing operational data using Microsoft Excel, PowerPoint, Tableau and Alteryx to build executive dashboards that visualize operational KPIs, synthesize capacity modeling, demand forecasts, cost optimization and resource allocation.
- Designing and implementing executive operating cadences and translating strategic priorities into cross-functional workstreams using Microsoft Teams, Zoom, Confluence, and PowerPoint, including mapping dependencies, delivery milestones, critical paths, and supporting leadership alignment, business reviews, and OKR development.
- Preparing and delivering executive-level reporting, including business reviews, dashboards, and operational scorecards, by synthesizing data sets into concise insights for C-level stakeholders.
- Managing large- scale, cross-functional programs and portfolios across global teams, ensuring alignment with business objectives and technology strategy.
- Establishing and maintaining governance frameworks, portfolio review processes, and delivery models to drive consistency, transparency, and accountability across multiple product teams.
- Developing and delivering executive-ready content including newsletters, town hall scripts, innovation papers using PowerPoint, Word and Confluence.
Responsibilities
- Lead the development of executive-level reporting, including monthly business reviews, dashboards, and operational scorecards.
- Provide visibility into portfolio performance, risk, and delivery status.
- Oversee governance and daily operations within the Production Services organization using proprietary frameworks and structured processes.
- Improve organizational efficiency through standardized workflows and operational controls.
- Manage cross-functional relationships with Finance, HR, Product, and Engineering teams.
- Align investment planning, headcount strategy, and performance tracking using the Portfolio Intelligence tool.
- Serve as a strategic partner to executives and coordinate across cross-functional teams.
- Translate organizational goals into executable workstreams and actionable plans.
- Manage the strategic portfolio roadmap to ensure alignment with long-term technology objectives.
- Implement OKR-based planning and streamlined delivery models.
- Identify delivery risks and remove roadblocks to maintain project momentum.
- Drive execution of talent and workforce programs across Production Services teams.
- Implement employee engagement initiatives to improve organizational engagement and leadership development.
- Develop and manage the internal communication strategy to ensure transparency and timely information sharing.
Benefits
- competitive total rewards package
- base salary determined based on the role, experience, skill set, and location
- discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions (for eligible roles)
- range of benefits and programs to meet employee needs, based on eligibility
- comprehensive health care coverage
- on-site health and wellness centers
- a retirement savings plan
- backup childcare
- tuition reimbursement
- mental health support
- financial coaching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
