Infrastructure Planning - 811 Specialist

Socket Telecom LLC•Columbia, MO

14d

About The Position

Socket is seeking a highly skilled Infrastructure Planning – 811 Specialist to design and develop maps and tailored Geographic Information Systems (GIS) applications. This role will involve working with multiple teams and 811 to ensure installations are being delivered in the promised timeline.

Requirements

Demonstrate a high level of attention to detail when maintaining and entering data into the GIS database
The ability to interpret technical reports and drawings, converting them into accurate map layers
Ability to adapt Socket’s products into a service that addresses the customer’s needs
Possess strong written and verbal communication skills
Proficient in presenting data in a clear and effective manner
Familiarity with GIS systems is preferred but not required
Must maintain a valid driver’s license and have good driving record

Nice To Haves

Knowledge of the telecommunications industry
Experience using GIS systems
Experience with 811
Experience with Julie
Previous telecom or fiber infrastructure experience
Proven ability to communicate effectively with leadership and technical teams
Familiarity with supporting integrations between internal and external systems
Positive working attitude
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong communication skills
Strong collaboration skills
Self-starter with a strong sense of ownership
Naturally curious and not afraid to ask questions
Detail-oriented and comfortable pivoting priorities when needed
Excellent communicator with both internal teams and external partners
Strong problem-solver with a knack for thinking outside the box

Responsibilities

Serve as the primary liaison between the company and the third-party vendor responsible for reviewing and scrubbing 811 locate tickets.
Assist in identifying, troubleshooting, and resolving issues related to locating tickets to ensure timely and accurate processing.
Maintain and update facility maps to support accurate locating and operational planning.
Ensure all 811 processes and requirements are properly implemented and followed.
Review applicable tickets and make outgoing calls when facility locates are required to ensure proper coordination and communication.
Conduct research on easements to assess potential locations for fiber installation by Socket
Design and develop maps using Socket’s Geographic Information Systems (GIS) tools
Review and develop instructions to implement existing designs to our contractors
Review new sales quote request to evaluate feasibility and ensure alignment with company capabilities
Fielding calls from installers to assess any issues and provide solutions