Infrastructure Operations Specialist

Kayak Software Corporation • Concord, MA

71d • $90,000 - $100,000

About The Position

KAYAK, part of Booking Holdings, is the world's leading travel search engine. We help people find their perfect flight, stay, rental car, and vacation package. We are looking for a forward-thinking, hardworking, and multi-tasking Infrastructure Operations Specialist (Data Center) who is passionate about learning and delivering every single day. You will join KAYAK's Operations team and play a key role in the day-to-day support of our development and production environments. This role requires commuting to our Concord, MA office at least 3 times per week.

Requirements

• A degree in Information Technology, Computer Science, or a related field is preferred; however, equivalent professional experience or relevant certifications are considered as valuable as formal degrees.
• Proficiency in server hardware (e.g., Dell, HP, Cisco), operating systems (Linux, Windows Server), and fundamental networking concepts.
• Experience with the Linux command-line interface is highly advantageous.
• The ability to learn rapidly and work both autonomously and collaboratively within a team.
• Strong problem-solving capabilities and excellent communication skills.

Nice To Haves

• A comprehensive understanding of Infrastructure as Code (IaC).
• Expertise in configuration management tools such as Puppet, Ansible, orchestration platforms like Kubernetes, and containerization technologies.
• Relevant certifications in automation and cloud technologies.

Responsibilities

• Perform routine maintenance, inspections, and monitoring of our datacenter environment to ensure reliable performance.
• Participate in the server lifecycle; install and upgrade firmware and operating systems to keep systems secure.
• Act as on-site 'smart hands' for technical tasks; coordinate with vendors and internal teams to troubleshoot and resolve issues.
• Process and triage inbound tickets from developers and internal teams; respond to hardware, network, and datacenter incidents and follow through to resolution.
• Schedule and perform regular upgrades of production software and operating systems; provision production resources as needed.
• Maintain clear, accurate records of datacenter assets, configurations, and procedures.
• Participate in an on-call rotation to support critical incidents.
• Work with security and operations teams to execute patching and hardening procedures as needed.

Benefits

• Health benefits
• Flexible spending account
• Retirement benefits
• Life insurance
• Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
• Parental leave benefits
• Annual bonus eligibility
• Equity grant eligibility
• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year
• No meeting Fridays
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Development Dollars for career growth
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree