Infrastructure Operations Manager

Knowesis • Alexandria, VA

81d

About The Position

Knowesis is seeking a seasoned Infrastructure Operations Manager to lead enterprise IT operations supporting the DoD OIG's Office of the CIO. This role oversees the performance, reliability, and security of the organization's infrastructure-including networks, servers, storage, and cloud environments-ensuring alignment with federal standards and mission-critical objectives. The ideal candidate combines technical depth with operational leadership, driving continuous improvement and cross-functional collaboration in a secure, high-stakes environment.

Requirements

• Bachelor's degree from an accredited university in computer science, information systems, business administration, information technology.
• Minimum 10 years' experience in IT field
• Minimum 5 years' experience demonstrating technical and process proficiency across a broad range of IT landscape technologies and key IT disciplines.
• Minimum 5 years' experience managing on-premises and cloud infrastructure demonstrating cost reductions through cloud optimization, improved system uptime via proactive monitoring, and cloud migration of applications/services
• Familiarity with RMF, NIST 800-53, and federal compliance frameworks
• Experience with monitoring tools (e.g., SolarWinds, Splunk), automation, and configuration management
• Proven leadership and team development capabilities
• Excellent communication and stakeholder engagement skills
• Strategic mindset with attention to operational detail
• Ability to manage competing priorities in a dynamic, mission-driven environment

Nice To Haves

• Master's degree in computer science, information systems, business administration, or information technology related field.
• Prior experience supporting federal or DoD environment
• Information Technology Information Library (ITIL) (Expert or Managing Professional)
• Project Management Professional (PMP)
• Cloud Platform certified in one of the following: AWS Certified Solutions Architect, Azure Solutions Architect Expert, Google Cloud Certified Professional Cloud Architect Information Assurance Technician (IAT) Level II.

Responsibilities

• Lead day-to-day operations of infrastructure services, including data centers, networks, cloud platforms, and enterprise systems
• Manage a team of engineers and technicians across network, server, and virtualization domains
• Oversee system availability, performance monitoring, and incident response across classified and unclassified environments
• Ensure compliance with DoD cybersecurity policies, RMF, and DISA STIGs
• Coordinate infrastructure upgrades, patching cycles, and lifecycle management
• Collaborate with cybersecurity, service desk, and application teams to ensure seamless service delivery
• Develop and maintain SOPs, architecture documentation, and operational dashboards
• Support continuity of operations (COOP), disaster recovery planning, and execution
• Provide regular reporting to Knowesis leadership and government stakeholders on infrastructure health, risks, and performance
• Evaluate emerging technologies and recommend strategic enhancements to support mission growth

Benefits

• Health (PPO & HDHP) Paid Time Off
• Company Paid STD & LTD, and Basic Life Insurance
• 401k Company Match
• Paid Time Off
• Multiple Voluntary Products

What This Job Offers

• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees