Infrastructure Network Communications Team Lead

Children's Healthcare of Atlanta•Brookhaven, GA

About The Position

Responsible for leading the Infrastructure – Network Communications (Netcom) team. Ensures projects and day to day operations are aligned with organizational needs. Ensures staffing levels to effectively support a 24/7 operation.

Requirements

Minimum of 6 years of experience in a technical position in a microcomputer environment
Minimum of 4 years experience in a technical position supporting multi-protocol network environments
Minimum of four year’s experience in physical and logical network design, including network management and detailed packet analysis
High school diploma or equivalent
Must be able to demonstrate well-developed organizational and analytical skills
Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
Must have strong interpersonal skills to interact positively and productively with associated computer systems users
Understands technical environments and in order to create and document processes and procedures
Demonstrate well-developed organizational, written communication and analytical skills
Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff and patient care systems users
Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities

Nice To Haves

At least 6 months experience in healthcare data processing
Technical/IS certification in a relevant area of expertise, e.g. Cisco or equivalent

Responsibilities

Chief designer of the Children’s infrastructure. This includes the configuration of Routers, Switches, Voice over IP, and Wide Area connectivity.
Technical training of all Support Personnel to ensure quality of network service.
Provide third level support to technical support team.
Perform technical analysis of network hardware and transmission facilities using various diagnostic tools to enable growth capacity planning.
Researches and makes recommendations for new network hardware based on current and projected goals.
Researches and makes recommendations for new network management systems.
Verifies the network is run in accordance with guidelines set by upper management.
Oversees the implementation of network hardware to insure the best interests of the organization.
Functions as a Technical Support project liaison, ensuring effective transition from project pre-implementation to go-live to day-to-day support.
Reviews support processes, policies, and procedures to ensure proper communication, documentation, and training for Technical Support.
Participates in after-hours support as part of the on-call rotation.
Assist Supervisor and/or Manager with development of staff by being available to teammates, acting as a resource to help complete complicated/complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.
Provide Supervisor and/or Manager feedback on staff performance, educational needs, and workflow status.