Infrastructure Help Desk Coordinator

Digital Management • Washington, DC

333d

About The Position

Digital Management, LLC (DMI) is seeking a full time Infrastructure Help Desk Coordinator to support the Joint Service Provider (JSP) Infrastructure Operations Team at the Pentagon. These individual supports camera surveillance, server room cabinet access, facility environmental monitoring, and escorting within the IT facilities (server rooms and telecommunication closets) in the Pentagon.

Requirements

• H.S. Diploma with 3-5 years of specialized experience in related field.
• Preferred Bachelor's Degree from an accredited university with 2 years of directly related experience.
• Must have active TS/SCI Clearance.
• Self-Motivated/ Self starter.
• Ability to work independently as well as coordinate with team members and contract leadership.
• Effective time management skills.
• Ability to anticipate problems & take decisive action.
• Familiarity with JSP or similar DOD environment.
• Ability to use MS Office tools, such as Word, Excel, Outlook, SharePoint.
• Ability to communicate with tenants/customers as well as coworkers.

Responsibilities

• Escorts Pentagon tenants and vendors into the Infrastructure Facility Rooms and racks.
• Monitors surveillance cameras in server rooms to ensure all tenant activities are in compliance with guidelines (physical security, installation and decommission procedures, etc.).
• Supports authorized and emergency power and HVAC outages at the Pentagon.
• Opens conference bridges to enable coordination and communication between multiple teams during authorized service interruptions.
• Supports Power SMEs with outages and daily activities (change management, system administration, Infrastructure Facility Room escorts).
• Operates server room rack security system.
• Creates/runs reports, generates new accounts, grants access to groups and/or individuals, removes users, sets account expiration dates.
• Monitors server rooms and telecommunications closets and ensures all work is authorized.
• Performs walkthroughs of server rooms and telecommunication closets to ensure that environmental are within acceptable ranges, equipment is properly staged, there are no security issues.
• Communicates and escalates issues identified to the appropriate teams for action.
• Generates daily reports to track server room activities, changes, and incidents.

Benefits

• Virtual visits through health insurance.
• Pet insurance.
• Commuter benefits.
• Discount tickets for movies, travel, and many other items.
• Annual performance management.
• Continuing education and tuition assistance.
• Internal job opportunities along with career enrichment and advancement.
• Generous 401k matches both pre-tax and post-tax (ROTH) contributions.
• Financial wellness education.
• EAP, Life Insurance and Disability.
• Annual Awards ceremony.
• Service anniversaries.
• Peer-to-peer acknowledgment.
• Employee referral bonuses.
• Healthcare benefits.
• Wellness programs.
• Flu Shots, Biometric screenings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED