Infrastructure Engineer

Capital Bancorp Plc • Rockville, MD

75d • $85,000 - $100,000 • Hybrid

About The Position

The Infrastructure Engineer is a hands-on role responsible for the installation, configuration and maintenance of network hardware and software, such as virtual servers and software applications, operating systems and securing mobile devices, across the bank. This position is also responsible for assisting the service desk team with maintaining assets and assisting with daily tasks.

Requirements

• A minimum of 3 years related customer service experience.
• A minimum of 3 years of experience in the following: Microsoft Windows Platforms, Microsoft 365 and Microsoft Azure.
• Bachelor's degree in business, CS, IT, or Business Administration; Or equivalent combination of education, skills, and experience.
• Experience with network LAN or WAN technologies.
• Experience with hypervisor technologies (specifically VMware vSphere).

Nice To Haves

• Excellent organizational, project planning, presentation, and time management skills with careful attention to detail.
• Ability to manage daily operations of the function and prioritize work with minimal guidance.
• Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups.
• Strong analytical, multitasking, and problem-solving capabilities.
• ITIL
• Ability to travel to support the bank's locations as needed.
• Ability to lift up to 40 lbs.
• Must be able to work a flexible schedule, including after business hours; and periodically be on-call for after-hours support.
• Ability to travel within a defined market area.

Responsibilities

• Maintain systems by keeping all systems patched and managing software deployments as necessary.
• Handle day-to-day service desk escalations.
• Working knowledge of AD, Microsoft 365, Azure Cloud and SaaS solutions.
• Assist with implementing and monitoring local and remote network access.
• Assist in evaluating and implementing new network software releases, patches, and third-party products.
• Create new users accounts and provide required access to all the corporate services, data, and resources.
• Reset Passwords for main accounts.
• Assist with maintaining production, testing, and other system environments.
• Ensure adherence to escalation procedures.
• Respond to escalated, complex and high-end user issues promptly.
• Assist with providing ongoing support and training of employees as well as new temps/interns as needed.
• Document and maintain documentation on running systems and procedures.
• Maintain security standards for all systems in consultation with the Info Sec team.
• Participate in after-hours/weekend network support as needed.
• Responsible for the software and technologies designed for operating and monitoring applications, data and services residing in the cloud, cloud services, and cloud environments.
• Other responsibilities and duties, as assigned.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level